Guest User
May 10, 2024
This Chapel Hill hotel could be great. The staff are so friendly, but... I have been here two times and BOTH times there was a false and obnoxious fire alarm in the middle of the night that gives no helpful instructions. The highlight was spending 4:00 am - almost 5:00 am in the cold parking lot with a hundred other poor patrons in pajamas, making the best of it, saying things like "at least it's not raining." This most recent stay the elevator alarm also went off after I got stuck in it and could not get anyone to answer the elevator phone. The rest of the stay I tried to avoid the elevator, but that made it hard to find my room, because the signage is so lacking. Even the way the route to parking seems designed to confuse people. Also the pool and spa water were absolutely disgusting with oil, so unclean and unsupervised. Nowhere close to the serenity of other Courtyard Marriott pool areas. For no reason the harshest overhead lights are on there no matter what time of night. Instead of feeling luxuriant, the guest ends ups feeling like a fool. And the breakfast is completely inedible. Coffee so bitter even with cream I couldn't get down more than a sip. Desiccated, seemed like freeze dried and then microwaved scrambled "eggs" and horrible cold bacon and undercooked potatoes for way too much money served up in styrofoam. The entire stay was a disaster of indifference by management to anything important to guests.
