Hotel Charleroi Airport - Van der Valk

Taxi connection to the airport is a scam. Young guys at the reception were really great, can't say the same for the older.

Very nice property with splendid brasserie and lounge bar outside. Staff is very helpful without having the feeling that it is “forced behaviour”. Very clean and contemporary hotel. 1 remark : the sink of my bathroom was not cleaned upon arrival, all the rest was perfectly ok so I assume it was just forgotten but at least something to be checked by the floor cleaning supervisor… But again… overall it was a great experience 👍

Vending machines were empty. The first half of the hotel is quite nice. The back half, where we stayed, is a bit tired and out of date.

Hotel claims to have shuttle to and from the airport. They don't, they use a ver bad taxi company. I called the hotel to pick us up at 11:15 pm and didn't show up until 12:35 am. They refused to reimburse me if I took another taxi. So, to apace us, they gave breakfast, which we normally don't eat. No discounts for the room nor return to airport. I would not recommend them.

We'll start with the highs: Probably the best shower I've had. Took a little while to warm up, but had really good pressure and felt really nice. You could use both the shower and the handheld shower at the same time. The is no grips on the floor of the shower so it becomes slippy with soap. If I'd have been travelling with my wife then the separate toilet and bathroom is a good feature. The room I booked was spacious. Lots of pillows on the bed and a good area to work. A few of the TV channels didn't work, but as the TV is a smart TV then I just used the YouTube app. Live entertainment in the restaurant was good and they played a wide range of music. The lows: Probably the worst meal of my trip. Nothing really suited my preference from the starters menu so I ended up ordering Nachos. They should have called it chips and salsa as thats all it came with. Very plain and unappealing. Only ended up eating 1/5 of them. I then ordered ribs as again nothing took May fancy. Burgered and beefed out from my trip. Some chicken would have been nice, settled on Ribs. When they arrived they were so dry. The portion size was good though. Chips and salad was nice. Didn't get any real attention from the waiting staff to ensure the food was OK. I saw burgers going past that looked like they could have been a better choice. Booked the transfer service from he front desk as I needed to get to Charleroi airport for my flight in the mo

Excellent customer service. Always prompt to assist you in your needs.