Grand Bohemian Hotel Charleston, Autograph Collection

Incredible service from beginning to end. I would particularly like to call out Brian who works in valet and Eric who works in the wine bar who have present presented amazing service with fantastic attitudes. They made us really feel at home.

My work group recently stayed at the Grand Bohemian, and it was an amazing experience. From the moment we pulled in, the valet staff warmly greeted us, quickly unloaded our bags, and parked our vehicles. The front desk staff made check-in a breeze—and don’t forget to enjoy a fresh cookie and some lemonade if they’re available in the lobby! The rooms were exceptionally comfortable and spotless. The walk-in shower had incredible water pressure, which was a pleasant surprise. The rooftop bar, Eleve, serves excellent drinks, delicious food, and provides attentive service. We truly appreciate the entire hotel staff for accommodating our group and making us feel like family.

The Grand Bohemian Hotel is absolutely beautiful, and the art collection throughout the property is fantastic—it really gives the hotel a unique personality and charm. Breakfast was surprisingly delicious. At first, I was a little disappointed when I saw the restaurant—it looked more like a Starbucks crossed with a convenience store than the lavish room I was expecting (maybe because the Orlando location is so great). But it turned out to be one of those “don’t judge a book by its cover” situations because the food itself was excellent. The rooftop restaurant should have been spectacular given the views and atmosphere, but unfortunately the food felt more like standard “hotel food” than something special. That being said, the hotel overall is wonderful, even if the AC in my room didn’t quite keep up. Beautiful, unique, and worth the stay—just a few small tweaks away from being truly perfect.

Hotel was average but biggest issue was we left our AirPods in the room and the hotel was brutal at handling the situation. We can see them on FindMy so we know they were in the hotel but staff told us they were not found. Photo of FindMy at the time of my encounter with the front desk on August 3 attached - so the last place they were seen before they disappeared was at the hotel after we had left. Had to call in multiple times to get anyone to respond to the situation with never any calls back. Eventually someone said they had found one pair so we came back to the hotel at the end of our stay elsewhere in SC. The person at the front desk on Sunday August 3 around 12:30 was extremely smug and displayed zero empathy for the situation and not at all action oriented. That individual should never be in hospitality. As someone that travels frequently I can’t think of a worse front desk encounter. We would have moved on without writing a review if there was just a little empathy because ultimately we were the ones that left our devices so it’s on us. The hotel itself is pretty average, as well. Not worth the price - and that’s not even accounting for the lost AirPods.

I’m going to start this review with the fact that I work for a luxury boutique hotel and I do not see service like this every day. I arrived at the hotel with my friends on Sunday afternoon (around 1pm) and was immediately greeted by the wonderful valet (I regret not getting their names, because every single valet man was fantastic. We specifically love the blonde young man with curly hair who is going to Colorado this week, HAVE FUN)! After handing over the keys, we walked in and were greeted by Mikayla, the wonderful front desk agent, who informed us the room was not ready yet. That was no problem at all, they kindly held our luggage, gave us a glass of champagne, and kindly recommended fun activities to do in the meantime. In comes Eric, the property’s Sommelier; he greeted us warmly while setting up for their in-house wine class. He told us he had some spots open and would love for us to join him, which we decided to do. In the meantime, we headed up to Eleve (the property’s rooftop bar and restaurant) for a French 75 to commemorate our first time in Charleston. Our server, G, was so darling. He took our order quickly and had us out in time for the 2 pm wine class. Downstairs at a long, family style table, Eric explained to us the difference between 4 red wines and guided us in creating our own custom blend, which he then bottled and labeled with our chosen picture that we emailed to him ahead of time. So worth the money and a great bonding experience with friends. Eric was an absolute pro; knowledgeable, funny, personable, and patient. I’d also love to note that our room was ready halfway through the class and we received a text from Mikayla who had the keys waiting for us and our luggage brought to the room! After a long day of exploring, we ended back up at Eleve, where we had another delicious cocktail and chocolate cake. Our server, Ava, was a doll. She was quick, kind, and very personable (a theme between all the staff). Best way to end our night! Day 2, we had a fantastic breakfast in Maison Cafe (their breakfast restaurant) and had the perfect start to another day of exploring. Later that night we ended back up in Eleve (what a shock) and had the pleasure of meeting Nina (“Cash”), their fantastic food and beverage manager, who checked on us personally multiple times. She had nothing to worry about though, because we were in the hands of the incomparable Allen. He was our bubbly, sweet server for the night. He greeted us with the warmest smile and explained the menu and Happy Hour thoroughly. We were thrilled to see Ava and G again, lovely as ever. The Kessler Marg, fried calamari, and oysters were the perfect night cap. I know this review is long enough as is, but I just want to sincerely thank everyone for the phenomenal service from start to finish. I loved our short trip to Charleston, even though i’ve never sweat so much in my life, I will definitely be back.

My family of 4 (kids 7 and 10) really enjoyed our stay here. Check-in was quick and efficient and the complimentary glass of champagne was a appreciated touch. We had a 2 queen room and it was a great size for 4 of us. Beds were comfortable and the water pressure in the shower was top notch. All of the staff members we interacted with were very friendly and made us feel welcome. Despite how good the hotel was though, the location was the best part. Most things were within walking distance and the hotel is surrounded by great food, historical sites, and good shopping. The only thing that was a bit far was the South Carolina Aquarium, but if it wasn't so hot we would've walked that as well. Overall, we will definitely stay here the next time we're in Charleston