Hampton Inn Charleston/Daniel Island

Location: Many users mention a convenient location near Credit One Arena, being within walking distance for attending concerts.(based on 2 reviews)

I stayed for one night for a concert. Three hours before check-in, I was called to change my room because I accidentally booked a handicap room. I was willing to change. When we arrived no ac in hallways of third floor. Our fridge was broken. We called front desk and they quickly brought us a new fridge that also didn’t work, and that was full of mold. They did offer to hold our food in the cooler however I wanted my food in the room and shouldn’t have to keep my food at front desk. We had to leave for the concert so we couldn’t resolve anything right then and change rooms. The outlets were all broken and exposed wires. The floors were disgusting with grime building up in the corners. The AC unit filters were broken and one was missing. The way that Customer Service is handling this is very poorly. I have asked for compensation from multiple people and management as well as *******. The compensation that they’re offering is unacceptable. When speaking to management, he was very short. Being offered another room would have been nice but they are offering $25 refund and never offered for me to change rooms. They did offer points but will not stay at a Hilton again so points are not of use to me. I will say that they did have a nice continental breakfast And the pool area was clean and evening staff and morning staff was kind. Maybe this was just an unlucky experience but I feel like with the money we paid for this room the experience should have been better.