TownePlace Suites Charleston-West Ashley

Carpet had ripples from bed to bathroom (tripping hazard) toilet tissue holder and bathroom baseboard poorly repaired. Room are not well insulated as we could here upstairs walking around all night and next doors tv blaring at 630am. Breakfast was good, efficient and different day to day. Front desk was very welcoming and all staff we talked to friendly. We still expected more in a quality room from Marriot

Housekeeping left a decent bit of trash in the hallway near our room that started to smell pretty bad with the heat. Wish we could have opted into daily housekeeping service. We also had a broken piece in our shower and a broken microwave in our suite. Other than those minor glitches, it was a great stay!

Location was great. Beds were comfortable. Staff were friendly. Pool was good. AC was cold. Room was outdated for a Mariott property. Water pressure was terrible the whole stay. It took me 5xs longer to shower just to rinse the shampoo out of my hair. Baseboards were peeling off the walls and the tub was slow draining. The elevator was sketchy and made a super scary jerking movement. Overall, a decent place to stay but I think I’ll stay at another mariott next time.

If you want to bring your own food, cook and eat in, it's wonderful. The facility has everything. There is definitely a lack of service for dining which is difficult for some who are unable to go out for dinner. On the other hand, they do serve a good breakfast.

There were definitely some things that needed to be fixed. The walls had obvious patches. The tub- you could only use the shower as the water wouldn’t come out of the faucet and the plug didn’t work well. There appeared to be some old toothpaste on the wall near the sink. The little headrest on the couch was partially broken. We had to ask for a coffee pot as there wasn’t one in the room not sure if it was removed for cleaning as the other coffee goodies were in there. Breakfast was great. Pool was great. Location was good and away from busy Charleston which is what we went for.

Area was not safe and secure. Hallway had cleaning carts , we checked in at 3:00 . We couldn’t use pool because they had to clean it. Pool towels had bugs inside the folds. Beds were hard, like laying on a brick floor. Pillows were basically just pillow cases; extremely thin. Breakfast was okay; wished there would of been creamer for coffee.Not enough parking spaces.

The room was clean. Adding more hooks for towels would be helpful instead of being creative where to hang them. The body wash was low and then totally empty by the last shower. Providing a bar of soap would be appreciated. Also, the two bars of soap that were provided were so old they instantly fell apart. Also knowing 4 people were staying in the room, more than one roll of toilet paper would have be helpful. I had to ask an employee in the hall and got some off their cart. The breakfast was ok. It had plenty of choices but lacked fresh fruit. Yes, it had bananas and red apples but melon or berries would be an awesome choice. Also, the coffee had only the choice of bold or decaf. I drink medium blend which I think could be a very good addition for all guests. The best part of the stay was it was probably one of the quietest hotels I have stayed. That is really saying something because we were there over the weekend. Overall not the worst stay maybe just a few easy changes/additions for the guests.

Elevator was out off and on throughout our stay. We had to carry everything downstairs to pack up the car because we waited 20 minutes for the one working elevator and it was always full. A staff member with a cleaning cart was on one of the elevators and told us maybe when it comes back down it will be empty. The key card didn’t work for any of the outside doors which left us having to walk around the building. The pool was unavailable for a portion of the time we were there. The breakfast was great, front desk staff was wonderful, beds were comfortable. If the hotel was better maintained this would have been better.

If customer service is important to you, this may not be the best hotel choice. During our 5-night, 6-day stay, the staff seemed inconvenienced when we requested fresh towels. We were told that our room would be refreshed after three days, but housekeeping never serviced our room during our stay. The toilet in our room ran continuously and had to be manually adjusted by removing the tank lid and pushing the flapper down each time. The complimentary continental breakfast was very basic and offered the standard items typically found at budget hotels. On a positive note, the room was clean when we arrived and met our expectations in terms of cleanliness.