Moxy Charlotte Downtown

The hotel had great decor and a unique, modern vibe. The bar/check-in area was bumping after the Hornets game ended. The room was minimal though with only one chair to sit in and everything costs money from wifi to parking. Budget around $50 plus tips to park at this hotel. For us that felt a bit ridiculous, but we didn’t have a better option at the time.

It isn’t just a hotel stay it’s a whole experience! Check in was at their fabulous 13th floor bar and includes a free drink. Gorgeous views I never wanted to leave. Room was just divine and incredibly cozy

Great service. Great hotel. We loved it! We also had a really good view

I went to high school a long time ago, but I still remember how to tell the cool kids from the kids who were just trying to be cool. The Moxy Charlotte hotel falls into the latter category. First, let me say that there's nothing inherently wrong with the hotel. The location, directly across the street from Spectrum Center, is great. The beds are comfortable, the rooms clean and the staff helpful. They even give you two drink tokens to use at the bar on the 13th floor that doubles as the hotel lobby. It's just that size of the tiny rooms and the quirky urban minimalist vibe, with its concrete walls and ceiling, no storage space other than a few hooks on the wall and one small fold down table next to the bed makes it feel as though you're staying in a prison cell rather than a hotel. That might work in midtown Manhattan, where the rooms are routinely the size of a broom closet, but not in uptown Charlotte (at least for a Get off My Lawn old guy like me).

Here’s a polished, public-facing review that gets your point across without sounding overly aggressive: ⸻ I had a really disappointing experience at Moxy Hotel recently. The front desk associate, Jessica, was extremely unprofessional during my interaction. She appeared to be on FaceTime while assisting me, which made me feel like I wasn’t being taken seriously as a guest. Customer service should be attentive and respectful, and unfortunately, that was not my experience. There seemed to be a lack of professionalism and accountability, and it didn’t feel like she was focused on doing her job properly. I understand everyone has off days, but this level of service is not what I expected. I hope management addresses this, as it reflects poorly on the overall guest experience.

Do Not Book This Location. Until you read this I’d advise you to Book Another Marriott Location in Charlotte. You decide if after vacationing 800 Miles away, if you’d like to spend almost 2 months to resolve. It’s the lack of communication and being laxativeness. Maybe it’s growing pain as it’s. New hotel. But, not fair to be at customers expense. The floor where the bar & lounge is absolutely beautiful I have to add. Keep in mind- I checked out September 3, 2025 NOTE: I love Marriott. I’ve been a Marriott Member for Almost 9- Years. This review is strictly about The Moxy Charlotte, North Carolina. I checked out about 2-Months ago! It’s Taken me this long to make a final decision to write this. As an avid traveler who balances having a great time, travel experience, budget consciousness, a planner and one who carries patience when traveling I feel compelled to share this with you. They also refunded me the full amount of my stay. Credit to the ASG there. The icing on the cake for this write up was something else the General Manager did (respectfully leaving name out) after I reiterated it’s been almost 2 months. I’d like to end this. After I found, called and emailed Marriott’s corporate office. October 14, 2025-Email from GM as if he doesn’t know who I am and knows nothing about my issues. Friday October 18, 2025-I received a response. (Was out of office personal matter) I’m sensitive to that. I have a family. Offered credit. I responded when, would like to end this. Monday October 20, 2025 - Final email was that he’s posting points today and I should see it by the end of the day. I genuinely am appreciative of the points. However, A more proactive approach would be, make a call (if don’t have authority) have this processed same day or 24 hours since it’s been (again) almost 2 months. EXPERIENCE/ISSUES: Lack of response was uncanny. I had to take initiative after calling customer service 7 times, they tried to get ahold of someone at the hotel, unresponsive, got someone on the phone, emailed 2 managers. 1.) Incidentals refund 2 months later hasn’t gone back on my credit card. They did give me generous amount of points (that was worth more than what the incidental hold). Having issues with credit card processing company I was told. 2.) Valet parking - Upon arrival, Couldn’t find valet guy, finally came, went back out to get car, was not around, had reservations at restaurant, we walked to and from restaurant, upon returning to Moxy Hotel, Valet still not there, 27 minutes later? Someone finally showed. 3.) Check in- check is at in at a bar, (no front desk) 20 minutes to check in, no one came over. Nothing against the bartenders, friendly, helpful and extremely apologetic and nice. Loved them. I don’t blame them. I hold hotel and management accountable. 4.) WIFI - dropped and kept dropping my entire stay, video calls dropping my call too can’t get anything done as it keeps disconnecting and reconnecting every 10, 15 minutes

This hotel was not of the caliber I am used to with Marriot partners. No fridge in room, very cheap feeling…not at all what I was expecting from a brand new hotel.

Valet Manager, Kari McCombs provided excellent customer service from start to finish. He was professional, approachable, courteous, and efficient. He even helped load our luggage when we took a Lyft. When my business partners and arrived he greeted us warmly and made the process completely stress-free. Truly outstanding service that went above and beyond expectations. Keep him on the roster!

I stayed here because my normal hotel was booked. This was one of the worst stays at a Marriott property I have had in a long time. They were horribly understaffed which meant rooms were not cleaned properly and restaurant did not open in time. Workers kept telling me they were there to “babysit” because people no showed shifts. It was so incredibly noisy. I couldn’t sleep with drumming that was happening outside. I also had a bunk bed - who wants a bunkbed room when traveling on business?! I will not stay again.