Courtyard Charlotte City Center

Great location and friendly staff. Hotel doesn’t make up the room everyday which I was unaware of before booking. The staff make up for any shortcomings the hotel may have. Would highly recommend.

First off, the check-in man had a very hard accent to understand. He seemed upset that there was a service dog in the lobby. He gave us two key cards, neither one of them worked. When we did get into the room it was very small. The pictures did it justice. You have to walk sideways to get around the bed. Windows were very filthy you can clearly see two big patches in the ceiling. The tv faces a small loveseat, so if you’re in bed you get a weird angle. Two of us stayed there, but only 1 cup of decaffeinated and one cup normal coffee was available. There’s a handful of knickpicky thing, but you get the jest.

Took an hour to check in due to no rooms being cleaned. Staff was overwhelmed and slightly disrespectful to other guest.

Do not pay to include your breakfast. It was $30 which I was fine with. When I got to the bistro I had 2 options and both of them would have been $20 or less if I just paid for them at the counter.

Clean, convenient walk to both BOA and Spectrum events, lots of food options nearby, garage fits full size pickup (barely).

Very nice and comfortable place !! Thank you Stephanie ! She was so kind and made sure we were taken care of !! ⭐️⭐️⭐️⭐️⭐️

Customer service 10/10! We booked this hotel bc it was close to the Spectrum Center. My parents also booked here and we enjoyed it. Breakfast wasn’t free but it was affordable.

Bed was very uncomfortable. Mattress had no spring of any kind. Hubby has had two back surgeries and neither of us slept. Stayed in the same hotel in August and didn’t have this problem.

The front desk staff were AMAZING as was the cafe employee. My only slight "complaint" is uncomfortable bed and the toilet is SO low to the ground!