Red Roof Inn Charlotte - University

I had a terrible experience at this hotel. These are some of my experiences: 1. Poor customer service. The night I checked in the keys couldn’t opened the exterior doors. It was a struggle using the keys to open my room. I requested to change keys over five things and it didn’t resolve the problem. 2. Guest smoked in the building and played loud music on the second floor where we stayed. Sleeping was difficult due to the loud music and other noises in the hallway and rooms. 3. The room and hallway were not clean. The hotel is dirty and has a horrible scent.

Very messed

A very strong smell of cigarettes, they did not had the breakfast like they say in **********, they had a construction going on. Stains on bed sheets.

My stay was wonder my pup enjoyed it too staff was great room was clean and comfortable I will use this hotel again

The room was clean, the sheets were spotless but the comforter could have been cleaner. The heater worked well and I was able to run it at 68 degrees while I was gone so I didn't come back to a cold room on a sub-freezing night.

We didn't get a chance to try breakfast. Our girls slept in. Air/heat in room was fine. Staff was friendly

The lamp was broken the couch had soooo many dark stains the room was freezing the ac/heater was broken so I was cold and the mini fridge made a loud noise