Holiday Inn Express & Suites Charlotte North

We booked 2 rooms. They were a room apart on same floor which was fine but odd to not just give us 2 rooms next door to each other

Great location! Good breakfast! Staff were friendly when we checked in at 4am! Would stay here again!

Quick trip Great staff, very friendly. Room was clean and comfortable. Would definitely stay there again.

Good: -Front desk staff was very nice and helpful -Beautiful lobby. -Small gym, but good equipment and well maintained. -Same with pool... small, but serviceable for the kiddos. -Easy, plentiful parking. -Spacious, comfortable room with nice furnishings, comfy bed, and two USB ports for charging. -In terms of food quality, breakfast was really solid Needs Improvement: -If a hotel switches to soap/shampoo/conditioner dispensers in the shower, they MUST make sure they are working at ALL times. Out soap dispenser was broken. -They need to replace the woman they have doing breakfast and change their hours so they open at 6:AM instead of 7:AM. They literally keep it roped off until 7:AM, and on Saturday, the woman wasn't even ready at 7:AM. But I had to get my kids to their sports tournament. She would not let me grab some stuff to go at 6:55 AM, and then barked at me when I crossed the rope to grab some cinnamon buns to go at precisely 7:AM. When we got back at 12:30 PM, she was there cleaning up and I asked if I could have three little milk containers for the kids because the fridge was still locked at 7:AM, and she said "No. Closed." We went down the next day at 7:15 AM, and it was open but she was still not finished and setting up. Not the kind of person you want running the breakfast operation.