Ibis Lyon Sud Saint-Rambert-d'Albon

We chose the location because it was very close to the road we were travelling on and have used the Accor group for many many years. Upon arrival,there were not sufficient car parking spaces for the number of people staying at the hotel.The room was unacceptably bad. For a start, the entrance to it, resembled going into a dungeon, the carpet was disgustingly dirty as was the main hallway door. The room was very dark, the walls and carpet were dirty and stained. The bathroom was in a very poor state, scuffed paintwork, mould and stains. It was so bad I didn’t feel I could take a shower.. All in all a very poor nights sleep because I did not feel at all comfortable in my surroundings. I would say, however, that the reception staff were very pleasant and the breakfast was of a reasonable quality. In all the years that we have stayed with the group, we have never even come close to this type of experience and hope that it never happens again.