Silvanus Forest Retreat by Madstays, Alibaug

Service Quality: Many users praised the staff as courteous, friendly, and attentive. Specific mentions highlighted their willingness to accommodate guest needs. The resort offers additional conveniences, such as arranging local transportation (e.g., auto services).

If customer feedback matters to head office then please find my review as below: From welcoming at resort to providing clean and good hygienic room, it was not good experience. We booked Forest Suite Room which is there upper category then normal rooms. 1st room we have been given was having lots of Big Ants in the room and on the Bed everywhere. Did not find that it cleaned before giving to customer. Then after lots of argument they showed us other rooms which has only Door opening on the front side. Rest all windows opening to Fix Dark Walls. It was not feel like we were looking Forest Suite Room, instead it was like normal Standard rooms in any cheap hotels. Then at the end they put us on only suite room left which has at least proper cleaning done and better than other but not as still we can say category as Suites. And only window which was facing backyard, that was not even closing properly so we had to put Small towel in-between so any mosquitos or lizard not enter the room from backyard. But there were no other option left that we can ask to change the room. Infact I saw your lower category rooms FOREST ROOM was having better cleaning and hygiene maintained. But unfortunately. we have been told that no rooms available there. Now comes to facility, No wifi was working in the room. We have complained whole day and they keep saying we done all changes so should be working but no Internet whole first day of checkin and whole second day of stay. Next night we literally had to fight for that then manager provided us with some JIO Dongle which atleast provided internet on phone but that was on the last day so not much helpful as next morning we had to checkout. Cleaning of Room during Stay: On 2nd day of our stay we have called reception and asked for room cleaning in the morning about 11, they said cleaners are doing so they will be there soon. We waited until 2.30 PM, no cleaning people arrived after 2-3 calls to reception. We decided to give the room keys to reception staff while going out, and asked them to clean the room now before we come back in the evening. We can back about 7PM completely wet due to Beach visit and heavy rain. We were even covered with lots of beach sand also and too much moisture. But when we asked for the key at reception on our return, they said keys with cleaners so we went to them and check Room was still not clean. We literally frustrated with Reception and Cleaners answers. Even Cleaners were not ready to clean then also and said we will come little late. We literally fight with Reception people on the road then they forced cleaners to clean the room. Still cleaners came at their own convenient after 15 minutes and we kept waiting outside of the room. Television: There was constant issue with Television provided to us. We asked them to change on first day of our stay at 6PM they said it will work dont worry. Then after dinner we forced them and take them with us to check themselves. They agreed to change the TV,

It was a pleasant stay, rooms were good and very clean. I personally met the owner of the resort Mr.Sanjay, he is very kind and down to earth person, showed us the upcoming amenities in the resort. I would highly recommend this place to people travelling with family and kids.