Guest User
January 31, 2023
Worst guest service experience. I do not recommend it at all, leave a fully PAID reservation. I warned that we would be late because of a wedding, it took us a while to arrive and when we arrived, OH SURPRISE, there was no one at the reception, nor did they answer the doorbell or their phones at the entrance. No instructions for this type of situation. We had to return to Merida and with our money in the hands of the hotel. So far the hotel has not responded to us to clarify why there was no one at the reception and what to do with our money.
Original TextTranslation provided by Google