79 Fuliang Road, Pidu District, Chengdu, Sichuan, ChinaView Hotel Details
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Chengdu Xingtianwai Garden Hotel Guest Reviews
4.8/5
Excellent
1820 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1820)
Positive reviews(1813)
Reviews with photos/video(412)
Awesome amenities(383)
Classy environment(331)
Friendly front desk staff(242)
Well designed(203)
Many amenities(166)
Delicious breakfast(86)
Near shopping area(68)
Well decorated(67)
Negative reviews(7)
jovan
Starry River Haute Couture Top-Flow Double Suite (Villa Level Two-Bedroom + Trendy Stairs + Tub + Three-Bathroom)
Stayed in Mar 2025
Travel with friends
2 review
5.0/5
Outstanding
Posted on Apr 9, 2025
Had a 3D2N stay here, it’s honestly incredible. Pictures in the room were as described, super pretty. Super Clean. Would definitely come back here again if i’m in Chengdu. Only thing is i hope the wifi speed is faster, besides that we still had an amazing stay here. 💯🥂
Response from Property: "Thank you for your fantastic 5-star review! 🌟 We’re thrilled you enjoyed your 3D2N stay—from the room’s aesthetic to our spotless cleanliness. It’s guests like you who make our jobs so rewarding!We’ve noted your feedback about WiFi speed and are already upgrading our bandwidth to ensure seamless browsing for future stays. Your insight is invaluable!Can’t wait to welcome you back to Chengdu—maybe next time with a celebratory drink at our lobby bar? 🥂 Until then, safe travels and thank you for choosing us! 💯"
Jenny Lee Sock Yun
Wonderful New Space Loft Two-Bedroom Suite (Multiple Occupancy + Two-Bathroom + Western Kitchen)
Stayed in Feb 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 4, 2025
The service provided by the front desk staff was excellent, and the same goes for the cleaning team. The entire loft was spotless. The bed was very comfortable, and both the sheets and pillows were clean and fresh. We had a very enjoyable and comfortable stay at Xingtianwai Garden Hotel and will definitely return if we travel to Chengdu again. Highly recommended!
Response from Property: Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you had such a comfortable and enjoyable stay at Xingtianwai Garden Hotel.It’s fantastic to know that our front desk team provided excellent service and that our cleaning staff’s attention to detail (spotless loft, fresh linens, and cozy bed) contributed to your pleasant experience. Your recognition truly motivates us to keep delivering high standards!We’d be delighted to welcome you back on your next trip to Chengdu—please don’t hesitate to reach out if you’d like any assistance with future bookings or special requests.Warm regards from all of us here, and safe travels! 🌸
SWan
Smart Mini Loft Suite
Stayed in Feb 2025
Couples
1 review
5.0/5
Outstanding
Posted on Mar 25, 2025
Services is very good. Hotel is clean as well.
There's alot of eateries nearby and a mall.rigjt opposite the hotel.
Response from Property: "Dear Guest,Thank you for your lovely review! We’re so happy you enjoyed our services, clean rooms, and the convenient location opposite the mall with plenty of dining choices.
Guest User
Smart Mini Loft Suite
Stayed in Mar 2025
Family
2 review
5.0/5
Outstanding
Posted on Apr 14, 2025
The loft room is excellent interior design and very clean .The roof top breakfast is a good vibe. The staff is very kind and very good service mind. Not far from Xipu railway station.
Response from Property: Thank you for your wonderful review! 🌟 We’re thrilled you loved our loft’s design, spotless cleanliness, and the rooftop breakfast vibes—it’s what we strive for every day!
Guest User
Smart Mini Loft Suite
Stayed in Mar 2025
Travel with friends
2 review
5.0/5
Outstanding
Posted on Apr 14, 2025
Very nice hotel with a good price for what you get. A minor complaint is that the door to the bathroom was broken and hard to open, but other than that we had a very good experience
Response from Property: Thank you for your kind review! 🌟 We're delighted you found our hotel to be a great value and enjoyed your overall stay.We sincerely apologize for the bathroom door issue—this has already been addressed with our maintenance team to ensure smooth operation for future guests. Your feedback helps us improve!It was a pleasure hosting you, and we’d love to welcome you back for an even smoother experience on your next visit. Safe travels!
Huang Huanru
Wonderful New Space Loft Two-Bedroom Suite (Multiple Occupancy + Two-Bathroom + Western Kitchen)
Stayed in Aug 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Oct 1, 2024
Everything perfect. Beautiful room Nice service Just far for public transportation but can call didi car. Opposite have good shopping mall. Highly recommended lol
6/9
Response from Property: Thank you for choosing our hotel. Wish you a pleasant journey. Thank you for your suggestions. We will do better and look forward to seeing you again.
ChristinaChan
Wonderful New Space Loft Two-Bedroom Suite (Multiple Occupancy + Two-Bathroom + Western Kitchen)
Stayed in Aug 2024
Travel with friends
8 review
4.5/5
Great
Posted on Oct 16, 2024
One of the best hotels I stayed in during my China trip!
Firstly, the staff were very professional and assisted us with every query and they had security before you enter the hotel which made it extra safe. The housekeeper left a thank you note after she cleaned the room which was very wholesome.
The loft itself was also fantastic. A nice kitchen, spacious living room and clean bedrooms! The natural lighting in the room and the great location of a very big shopping centre across the road was also a plus to us.
Overall, a great hotel and would definitely stay again!
Response from Property: Dear guests: Hello! We are very grateful that you have chosen to stay at Xingtianwai Garden Hotel and thank you for your attention! We hope that our efforts in reception services, enthusiasm, hygiene, and other aspects will make you even more satisfied. Thank you for your support to us. We can only strive harder and provide you with better guest rooms and more enthusiastic services to live up to your trust and support. The service is constantly improving. We wish you a better experience during your next stay and look forward to your next five-star praise!
borntbs
Wonderful New Space Loft Two-Bedroom Suite (Multiple Occupancy + Two-Bathroom + Western Kitchen)
Stayed in Feb 2025
Family
1 review
5.0/5
Outstanding
Posted on Mar 12, 2025
Staff was very friendly, had a good time staying here. Could communicate with staff conveniently through WeChat for any needs. Would recommend staying here. Location is great too, just opposite a huge shopping mall.
Response from Property: 【管家服務💗Loft體驗】太感謝您的認可和推薦啦!我們一直希望為客人打造友好、舒適的居住環境,能讓您住得愉快,我們超有成就感。微信溝通能幫您解決需求,太好啦!位置便利也是我們的優勢,對面就是購物中心,吃喝玩樂都方便。期待下次還能在這兒歡迎您,一定給您更棒的體驗!
WilliamKim
Smart Suite
Stayed in Feb 2025
Business travellers
102 review
4.0/5
Very Good
Posted on Mar 16, 2025
It's okay.. I'm satisfied with everything.. I want to use it again next time...It's okay.. I'm satisfied with everything.. I want to use it again next time...It's okay.. I'm satisfied with everything.. I want to use it again next time...
Response from Property: Dear Valued Guest,Thank you so much for your kind feedback! We are delighted to hear that you were satisfied with your stay and that you are considering returning to our hotel in the future. Your satisfaction is our greatest motivation, and we will continue to strive to provide the best possible experience for all our guests.We look forward to welcoming you back on your next visit! Wishing you all the best and a wonderful day ahead! 😊
Zaid
Smart Suite
Stayed in Jan 2025
Couples
3 review
4.5/5
Great
Posted on Feb 23, 2025
I like the room so much! The weather here is really cold. Need to use heater all the time on winter season.
Much cheaper place to stay but a bit far from capital town to have good muslim food here.
Overall, good experience to stay
Response from Property: Dear guest, I am very sorry for not receiving your 5 points of praise. It is our honor to let you feel warm in cold weather. For location and dining issues, we will continuously optimize the surrounding information recommendations. We look forward to you choosing us again and wish you a happy life!
Will
Featured Loft Suite
Stayed in Feb 2025
Travel with friends
2 review
4.0/5
Very Good
Posted on Mar 28, 2025
Excellent service. Location a bit too far to centre of city, facility is clean
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback! We’re delighted to hear you enjoyed our excellent service and clean facilities—our team takes great pride in providing a comfortable and welcoming experience for every guest.We appreciate your note about our location and understand it may feel a bit distant from the city center. While we’re situated in a quieter area to offer a peaceful retreat, we’re happy to assist with transportation tips or recommendations to make your travels more convenient. Please don’t hesitate to reach out to our concierge for help with routes or local insights!It was a pleasure hosting you, and we hope to welcome you back for another relaxing stay.
Guest User
Wonderful New Space Loft Two-Bedroom Suite (Multiple Occupancy + Two-Bathroom + Western Kitchen)
Stayed in Feb 2025
Travel with friends
2 review
5.0/5
Outstanding
Posted on Mar 25, 2025
Hotel was clean and cosy. Very good service from the receptionist and manager
Response from Property: Thank you for your kind feedback! We're delighted to hear you enjoyed the cozy room and our attentive service. Your encouragement inspires us to keep improving. Looking forward to welcoming you back soon!
Guest User
Celebration Loft Suite - 2-Bedroom (2 bathrooms)
Stayed in Feb 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 25, 2025
Nice hotel with superb service!! Reception was super helpful and responsive.
Response from Property: 尊敬的客人:感謝您選擇入住我們酒店並分享如此用心的評價!很高興得知您對服務質量和接待效率感到滿意,您的認可是對團隊最大的鼓勵。我們將繼續保持專業熱忱的服務標準,期待下次為您帶來更多驚喜體驗!祝旅途愉快!
szwna
Wonderful New Space Loft Two-Bedroom Suite (Multiple Occupancy + Two-Bathroom + Western Kitchen)
Stayed in Dec 2024
Travel with friends
2 review
4.2/5
Very Good
Posted on Feb 28, 2025
Really love the space and enjoyed the hospitality. the only drawback is, it is far from the main city. Regardless, their public transport is very efficient and easy to navigate from the hotel. They also helped us with airport transport.
Response from Property: Dear guest, I am very sorry I did not receive your 5-star review. We are honored to make you feel warm in the cold weather. We will continuously optimize recommendations for surrounding information. We look forward to your choosing us again, wishing you a pleasant life!
Guest User
Smart Suite
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 17, 2024
Super fun place! the front desk IS VERYYY nice and they are very helpful ! Xiao Yan was super helpful, they have disposables of towels and toilrt seats and u can order food delivery easily since they have lockers. Also, they offer free water bottle every morning when we walked past! super nice friendly and clean environment. The breakfast is also super cool!
Response from Property: Dear guest: Hello! I am very honored that you had a pleasant stay in the hotel. I am very touched when I see your thoughtful review. The hotel has always been adhering to refined service and comfortable accommodation. There is free parking on the first floor of the hotel. With complete facilities inside, it is an ideal place to stay. I believe that whether you come to Chengdu for business, tourism or study, choosing such a familiar yet unfamiliar "home" will definitely leave you with happy memories! I hope you will choose us next time you travel and give us a chance to thank you in person. wish you a happy life.