G Joyful Xige Hotel (Chengdu Kuanzhai Alley People's Park)

My stay had a mix of helpful customer service and significant facility issues. Upon arrival, I was informed the hotel had oversold my room category, resulting in a downgrade. To their credit, the staff handled this professionally and promptly adjusted the room rate. Unfortunately, the building's maintenance proved highly unreliable. On my second day, the elevator malfunctioned, leaving me temporarily unable to access my room. Additionally, the privacy lock on my door broke twice. While maintenance repaired it after the first incident, it failed again shortly after, which raised valid security concerns. Overall, while I appreciated the staff's fair handling of the billing adjustment, the recurring mechanical failures and the initial booking hassle made for a frustrating experience.