First off, I have to say I chose this hotel because of its cute name. I don't have a strong preference for brand-name hotels; I've always felt that many independent hotels are often just as good, if not better, than chain hotels, and they often have the owner's unique touch.
However, this hotel stay was genuinely hard to call satisfactory, mainly due to hygiene issues. Upon checking in, the bed runner on the bed was really dirty. While this item is meant to be stepped on with shoes, it's not something you use much, and seeing it directly placed on the bed without being cleaned was quite off-putting at first glance. Then, there were remnants of other guests' hair on some areas of the desk that hadn't been properly cleaned. I'd also suggest a thorough cleaning of the showerhead.
Secondly, there are a few minor facility issues that could be improved. The 'whole-house smart system' should really include individual switches for some lights. As it stands, it only offers a few preset functions and you can't control individual lights. Also, I didn't see any disposable toothbrushes or toothpaste provided.
Everything else was okay; I'd give it a 60 out of 100 overall. And the panda babies are still very cute! 😘
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