Anonymous User
August 31, 2021
This is my first time writing a review after staying in hotels and B&Bs so many times. Let’s start with our arrival.
When we arrived at the door, we found that there was no designated parking space, so we called the store to inquire about parking. I called three times and no one answered. So we found a roadside parking and decided to ask questions before moving the car when we checked in.
When we entered the check-in area, there was no reception. There was a row of aunties sitting in the check-in area, which occupied the bar area. We had no place to put our large and small bags, so we kept carrying our things while waiting for someone to come.
A young man came and checked us in and took us to the room. When he was almost walking to the door, he stood still. After a while, a staff member walked out of the room who had not yet woken up? ? ? I felt a little speechless at that time but we didn't say anything more.
At night, we also understood that there was a restaurant next to it, and there must be guests coming to dine. But it was already 10:30 in the evening, and the sounds of men drinking and bragging, the sounds of little dolls screaming and fighting, and the sounds of women talking, 3D surround surrounded the room. During this period, we really couldn't stand it anymore and informed the front desk once. It was almost 11 o'clock and it finally became quiet.
8:00 the next morning! I don’t know if there was renovation work somewhere or something, but the noise started again. It was almost 10 o’clock and I couldn’t bear it anymore. After I called, it was quiet for less than half an hour. Another customer came to the restaurant and there was endless fun and banter. The voice of bragging and chatting.
Overall, I really don’t know how to evaluate it. When you know that guests are coming to check in, do you let your staff sleep in the room where the guests are staying? Knowing that the room is next to the restaurant, you don't control the dining time of the diners and allow them to make trouble? Knowing that the guests were resting and sleeping in the room, they still let the decorator come so early and make the bell clang? I really don’t know how to describe this stay experience. Anyway, it’s just one word, poor!
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