Orange Hotel (Chengdu Wenshuyuan Metro Station) Reviews

Response from Property: 【黃金地段】【免費洗衣】【投屏電視】尊敬的賓客您好，非常感謝您真實細緻的入住評價！很高興門店優越的地理位置得到您的認可，酒店步行幾步就能抵達文殊院與地鐵站，周邊各色餐飲應有盡有，出行覓食都十分方便。因為門店位置處於成都市區中心區域，加上是開業時間比較早的門店所以房間户型比較緊。我們會繼續維護便利的區位優勢，用心做好客房清潔與服務。期待您下次來成都遊玩再次選擇我們，祝您旅途順遂！

Response from Property: [Comfortable Environment] [Adjacent to Wenshu Monastery] [Free Laundry] Dear Guest, thank you so much for choosing Orange Hotel Chengdu and leaving such a heartwarming review! We are truly happy and pleased to know that you had a comfortable stay. The hotel is committed to creating a comfortable and welcoming environment, with comfort as the core focus from bedding to room layout, hoping to allow every guest to relax and rest peacefully. We will continue to refine our service and details to continuously improve your stay experience. Thank you again for your recognition. We look forward to choosing Orange Hotel again next time you visit Chengdu. We will wholeheartedly provide you with even more attentive and thoughtful service. We wish you a pleasant stay!

Response from Property: [Luggage Storage] [Self-service Laundry Room] [Near Subway Station] [Free Parking] Dear Guest, we sincerely regret not receiving your five-star review. We are delighted that you were satisfied with the cleanliness, spaciousness, and service of our room. We also appreciate your understanding in frankly informing us about the lack of escalators at the subway station and the inconvenience of carrying luggage. While this is beyond the hotel's control, we have taken note and will provide helpful reminders to guests with large luggage through relevant channels in the future. Your understanding and objective feedback greatly encourages us. We will continue to maintain strict standards in cleanliness, service, and room comfort to strive for a better stay experience for you. We look forward to your next visit and hope to receive your five-star review again.

Response from Property: 【靠近地鐵口】【毗鄰文殊院】【免費停車】【自助洗衣】尊敬的賓客您好，非常感謝您如此細緻走心的好評！很高興您對我們的地理位置十分滿意，酒店緊鄰文殊院地鐵口，周邊美食雲集，出行逛吃都十分便利，能為您的旅途省去奔波我們倍感欣慰。小桔一直堅持乾淨雅緻的環境與簡約大氣的裝修風格，嚴格做好衞生清潔，確保被褥乾爽舒適。同時也十分注重服務響應效率，力求讓每一位客人都住得舒心。早餐能得到您的認可，小桔也十分開心。再次感謝您的認可，小桔期待您的再次光臨，祝您旅途愉快！

Response from Property: 哇哦，收到您的五星好評，小桔子開心🉐冒泡啦！🍊 您住的舒心就是我們最大的動力。我們不僅要有超棒的乾淨環境，還有便捷的位置哦，門口步行2分鐘就是成都地鐵1號線（文殊院地鐵K口）更想給你帶來充滿活力的“桔氣”下次記得還要來找小桔玩哦，祝您生活像桔子一樣甜甜蜜蜜！我們在桔子成都文殊院等您哦。

Response from Property: 感謝您對小桔的認可與好評！很高興得知您喜歡酒店的環境，並對周邊交通出行感到便利。為您提供整潔舒適的空間和方便的地理位置，一直是我們努力的方向。期待下次有機會，能再次為您提供温馨舒適的入住體驗。祝您生活愉快，旅途順心！

Response from Property: 【優質服務】【黃金地段】【健身房】尊敬的賓客您好，非常感謝您入住後留下評價！看到您認可我們的服務，我們內心十分欣慰。門店始終遵循桔子標準化服務規範，從前台接待到客房保潔，都要求員工保持温和耐心的服務態度，盡力及時響應每位客人的需求。酒店臨近地鐵，步行可達文殊院，周邊餐飲豐富，客房每日細緻清潔，配套智能衞浴、健身區，早餐按 3.0 標準配置，力求兼顧出行便利與入住舒適度。我們清楚當下服務仍有提升空間，您簡單真實的反饋十分珍貴，我們會組織員工覆盤優化服務細節，持續完善軟硬件配套。期待您下次來成都遊玩再次選擇本店，我們會以更好的服務迎接您，祝您生活順遂、旅途愉快！

Response from Property: [Free Parking] [Self-service Laundry] [Adjacent to Wenshu Monastery] [Quiet Environment] Dear Guest, Thank you for staying at Orange Hotel Chengdu Wenshu Monastery Metro Station! We've included genuine hotel photos to give you a truly immersive experience. Located in a commercial area, Orange Hotel offers great convenience for guests' dining, accommodation, sightseeing, entertainment, and shopping. Our friendly staff will ensure a smooth and enjoyable stay. Please feel free to contact our front desk staff with any questions during your stay. We prioritize creating a joyful and comfortable stay for our guests. We strive to provide the warmest and most attentive service. We hope to earn your 5-star review next time through our continuous efforts! Welcome!

Response from Property: 【免費停車】【投屏電視】【健身房】尊敬的賓客您好，非常感謝您細緻全面的入住反饋，優缺點我們全部認真記錄，對於體驗不佳之處我們深感抱歉。很高興房間小桌、充足插座、充沛熱水與熱情服務得到您的認可。針對空調風量偏大、恆温 29 度仍偏冷，關閉後悶熱的問題，我們會安排工程部統一調試客房空調温控，優化送風檔位。馬桶沖水按鍵內置側邊，牆面已張貼操作提示，但按鍵位置對腰不好的賓客確實不夠友好，我們會增加醒目標識，方便快速找到沖水按鈕。電視受平台版權限制，僅免費開放基礎頻道，無免費會員內容，這點十分抱歉。地板清掃殘留灰塵、髮絲是保潔核查疏漏，我們會強化雙人查房制度，細化地面吸塵擦拭流程。您真實的建議是我們整改提升的關鍵，入住期間有任何不適都可隨時聯繫前台，我們會第一時間上門處理。期待下次入住能為您帶來更舒心完善的體驗，祝您萬事順遂！

Response from Property: Dear Guest, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We value every guest's feedback and sincerely apologize for not being able to fully meet your expectations this time. Regarding your question about the view from your window, our hotel is located in the heart of the old town in the north of the city, and the building layout and surrounding environment do have limitations. While we cannot change the physical space of the building or the appearance of the external community, we will continue to invest in ensuring that the room facilities are complete, clean, and tidy. Regarding the discomfort caused by the bed facing the bathroom, this is because some room types have layout deficiencies due to the unused original building structure. We have recorded your feedback and will incorporate it into the optimization of room renovations. Also, if you visit again, please inform our front desk in advance, and we will prioritize arranging a more reasonably laid-out room for you and do our best to adjust it to your satisfaction. Thank you for your candid suggestions; they are an important motivation for us to continuously improve our services. We look forward to providing you with a better experience in the future.

Response from Property: 【優質服務】【黃金地段】【投屏電視】尊敬的賓客您好，感謝您客觀細緻的評價，很榮幸客房衞生和貼心服務能得到您的認可。您預訂房型的面積參數在預訂平台頁面均有公示，房型為品牌統一配置，空間體驗因人而異。衞生間門把手出現故障十分抱歉，遺憾入住期間您沒有及時告知前台，我們未能當場安排工程人員上門維修。收到評價後我們已立即安排師傅完成門把手檢修更換，並全面排查全店衞浴五金，定期巡檢維保。後續入住如遇設施問題，可隨時聯繫前台，我們即刻上門處理或協調換房。感謝您的寶貴建議，期待下次光臨，祝您旅途順心。

Response from Property: 【免費停車】【自助早餐】【行李寄存】【毗鄰文殊院】尊敬的賓客，您好！感謝入住桔子成都文殊院地鐵站酒店，萬分的感謝您的用心點評。正如您所説的，小桔地處繁華地段，交通、購物、商務出行都是一流的方便。小桔的每一位員工會通過更貼心的、更細緻入微的服務讓您遠離城市的嘈雜，靜心享受成都之美。同時位於小桔一樓的餐廳，為客人提供高品質的餐飲服務，早餐根據不同季節，會供應季節特色餐品噢，期待着下次讓您享受到更完美的入住體驗！

Response from Property: [Free Parking] [Luggage Storage] [Self-Service Laundry] [Close to Metro Station] We sincerely regret not receiving your five-star review. We are very sorry that the cleanliness and room ventilation issues caused you any inconvenience during your stay. The hair on the floor was a major oversight in our room cleaning and inspection work, and we have immediately rectified the situation, held those responsible accountable, and strengthened our thorough cleaning and room checks. The issue of smoke escaping through the ventilation system has been expedited, and we are simultaneously increasing patrols to ensure no smoking is allowed. Thank you for your recognition of the front desk and restaurant services. We will definitely pay close attention to details and optimize everything to improve your stay experience. The Chengdu Metro Line 1 (Wenshu Monastery Station, Exit K) is just a 2-minute walk away, making travel extremely convenient. We eagerly look forward to your next visit!

Response from Property: 【免費停車】【自助洗衣】【毗鄰文殊院】【環境安靜】尊敬的賓客您好！感謝您入住小桔！非常感謝您抽出寶貴時間分享如此滿意的入住體驗！得知您對酒店的地理位置和房間的整潔明亮感到稱心，我們感到無比欣喜。為每一位客人提供便利的交通和潔凈舒適的住宿環境，是我們一直以來的追求。您的肯定是對我們團隊最大的鼓勵，我們會將此份認可分享給每一位員工，繼續努力。期待在不久的將來，能再次歡迎您回家！祝您一切順心！