We made a reservation for two nights. On the first day, I found hair on the bed. I thought I wouldn't worry about it so much. The first thing I did when I woke up was contact customer service to change the sheets and clean the room. My partner and I left the hotel and didn't return until early in the morning. After arriving at the hotel, I went to bed directly after taking a shower. This morning, I was disgusted when I opened the quilt together. They actually gave us a quilt cover that had not been washed at all and still had the mother's quilt on it. It was extremely disgusting. I contacted customer service early in the morning, and they just knocked on the door, took a look at the quilt cover, and said they would change us to a clean quilt cover (I don’t know the brain circuit of the hotel, they asked us to check out on the same day, and they said they would change the sheets for us). After I refused this treatment method , I waited in the hotel for a full four hours, and no one said sorry to me and no one dealt with the matter. What’s even more disgusting is that the customer service manager kept blaming me without checking the sheets and duvet covers before sleeping directly. Haha, please close down immediately.
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