Guest User
August 18, 2023
Oh my gosh, it’s my second time to check in. The first time the front desk staff was so rude, but I had to check in for the second time due to work reasons. I didn’t expect the front desk staff to be even more unreasonable. It was so hot outside when I was working all day. You can rest in the hotel, take a shower and order takeout, but the hotel front desk staff will not let the takeout be delivered to your door. The robot will deliver it but you have to wait for half an hour. The takeout lobby has to wait for half an hour to get to the room? What's even more outrageous is that I ordered three takeaways and they arrived at the lobby almost at the same time. They divided the takeaways into three deliveries. Oh my gosh, I never want to give anyone a bad review, but this time I couldn't bear it. Even if the front desk staff was a little more polite, not only I was not polite and said that I would have to wait for half an hour if I didn’t want to pick it up. I agreed to come down and pick it up. I just finished taking a shower and didn’t want to put on clothes. I was looking for pajamas. I didn’t call the front desk to send them pajamas. She looked impatient and said we don’t have pajamas here. I I was really tired after a whole day, and I was speechless all day at night. It was so bad that it was really unbelievable that a hotel chain could have such service. I couldn’t believe it.
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