This is the first time in my life that I have given a negative review to a hotel. It was a very bad stay experience. I couldn't sleep due to the heat. It was 2:30 in the morning and I couldn't wait to leave a negative review before I even checked out. This is the second time I have stayed at the InterContinental in Chengdu. Due to license plate restrictions tomorrow, I need to check in outside the city. After the reservation was successful, I went to the hotel and was informed that there was no king bed room. I had paid for the room and could not cancel it. I had to pay extra to upgrade to a suite. There is a big bed. Thinking that it was late and didn't want to go to other hotels, I spent more than 1,000 to stay in an executive suite (I'll look at Ctrip now. For more than 300, I have a comfortable and exclusive room with a king bed. I feel like I'm being teased. It's all a routine) , I was quite disappointed after checking in. 1. The mattress is smaller than the bed and seems to be seriously inconsistent with the price of the room, which is more than 2,000 yuan. 2. The air conditioner keeps blowing hot air and cannot be turned off, making it uncomfortable to sleep in the heat. 3. The sofa in the living room is so stained that I dare not sit on it. 4. There is no floor mat outside the bathroom (I couldn’t find it even after searching the room). There is water on your feet after you take a shower, making it easy to slip. 5. The room is only equipped with 2 bottles of mineral water, which is not enough to drink, let alone brush your teeth. 6. The design of the bedside lamp is not very reasonable. It is blocked by the backrest of the bed and is not convenient to turn off. There are also many stains on the backrest. The InterContinental is considered a relatively good hotel, but there is still a big gap between it and other similarly priced hotels such as Fairmont and Hyatt Collection, both in terms of hardware and services. I hope the hotel can improve after seeing this.
Finally, I would like to complain about the design of the bathtub in the bathroom. It is really terrible. Taking a bath really feels like going to heaven. In short, both InterContinental companies in Chengdu have been blocked.
Original TextTranslation provided by Google