Guest Reviews of Crowne Plaza Chengdu Panda Garden
9.5/10
Outstanding
4605 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.3
Service9.5
Cleanliness9.5
Filter by:
Sort by:
All reviews(4605)
Positive reviews(4540)
Reviews with photos/video(1215)
Perfect for kids(699)
Delicious breakfast(575)
Offers pick-up/drop-offs(544)
Clean pool(223)
Great swimming pool(223)
Has facilities for children(173)
Family activities available(129)
Negative reviews(65)
Guest User
Superior Room-Queen Bed
Stayed in Oct 2025
Solo traveler
13 review
10/10
Outstanding
Posted on Nov 12, 2025
I truly enjoyed my stay here. The hospitality was amazing. Everything was so quick and so efficient, but still very warm and welcoming.
The location is great. It’s just 10 minutes away from the Giant Panda research base. The checkout time is also very generous! I was there on a weekend trip and was able to go see the Giant Pandas on both the days. 
The breakfast had all the local delicacies as well as a good spread of international food, and the service staff were very helpful.
The room is beautiful, spacious and very comfortable.
This was the perfect blend of hospitality, convenience and comfort. I would highly recommend it.
Response from Property: Dear Guest,Thank you very much for sharing your wonderful review of your recent stay at Crowne Plaza Chengdu Panda Garden. We are truly delighted to know that you enjoyed our warm hospitality, efficient service, and convenient location—just about 10 minutes’ drive from the Giant Panda Research Base. It’s great to hear you were able to visit the pandas during both days of your weekend trip.We’re also pleased that our breakfast offerings, combining Sichuan local delicacies with international selections, and our comfortable, spacious rooms made your stay even more enjoyable. Your kind recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay in Chengdu.Tammy Zheng— General Manager
Guest User
Panda Family Friendly Room
Stayed in Sep 2025
Family
2 review
10/10
Outstanding
Posted on Oct 24, 2025
Excellent hotel, perfect to visit the pandas early in the morning. The late checkout was a great plus.
Response from Property: 尊敬的賓客:您好。非常感謝您對成都保利公園皇冠假日酒店的肯定與好評!我們很高興得知您對我們熱情周到的服務表示滿意。您的認可是我們團隊最大的動力。我們始終致力於為每一位賓客提供細緻入微、充滿温度的卓越服務。我們期待您的再次光臨,繼續為您打造美好的旅居回憶。鄭軼姝--酒店總經理
Guest User
Superior Room
Stayed in Aug 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Sep 6, 2025
Just wowwwwwwww
Response from Property: 尊敬的賓客:您好。看到您説 “太棒了”,我們的團隊都特別受鼓舞!您的認可就是我們前進的最大動力,期待下次還能迎接您的到來,為您創造更多美好回憶~鄭軼姝—酒店總經理
Guest User
Superior Room
Stayed in Aug 2025
Couple
2 review
8.0/10
Very Good
Posted on Sep 28, 2025
Great. Near to the panda area
However, the surrounding lack of accessories stalls.
But the environment is quite good.
No chance to have breakfast in the hotel.
Response from Property: Dear Guest,Thank you for choosing to stay with us and for taking the time to share your review. We are delighted to hear that you found our location to be great for your visit to the pandas and that you enjoyed the peaceful and pleasant environment of our hotel.We are sorry you missed the chance to try our breakfast, which is often praised by our guests. We see this as a wonderful reason for you to visit us again!We hope to have the pleasure of welcoming you back for another peaceful stay and perhaps a memorable breakfast next time.Warm regards,
Guest User
Superior Room-Two Beds
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 23, 2025
The room was clean and tidy, and the environment was just perfect for relaxing with big lawns and a swimming pool. The service was also impeccable, with the concierge being helpful with locations and general inquiries. They even allowed us to leave our luggage at the reception even after checking out. One thing to note is that they stopped the shuttle bus service to Panda Base, which was a shame, but thankfully, it's still pretty close. Great hotel overall!
Response from Property: Dear guest, Hello! Thank you for choosing to stay with us and for taking the time to share your experience. Our hotel's tranquil location allows guests to enjoy a rare tranquility amidst the bustling city. As you can see, the hotel is 5 kilometers from the Giant Panda Base and boasts 77,000 square meters of outdoor gardens, offering pleasant scenery and fresh air, making it the perfect choice for a relaxing getaway. Thank you again for your kindness and we sincerely look forward to your next visit! Zheng Yishu - Hotel General Manager
110071****
Panda Family Friendly Room
Stayed in Jun 2025
Family
19 review
10/10
Outstanding
Posted on Jul 10, 2025
So good I like it very much
It’s the best one I have ever lived in SC
❤️🔥❤️🔥❤️🔥
设施:perfect
Response from Property: Dear Guest,Thank you for choosing to stay at Crowne Plaza Chengdu Panda Garden and for sharing your wonderful experience with us! It is our privilege to have been part of your journey.Nestled within 77,000 square meters of lush gardens, our hotel offers a serene and rejuvenating retreat. Every window opens to vibrant greenery, and every breath you take is filled with refreshing tranquility. Conveniently located just 5 km from the Chengdu Research Base of Giant Panda Breeding, we make it effortless for you to encounter China’s national treasures.We sincerely look forward to welcoming you back in the near future.Wishing you pleasant travels ahead!
MatthewLCH
Superior Room-Two Beds
Stayed in Mar 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on May 4, 2025
Everything was good except for the air-conditioning, which was already maxed out but the room was still very warm :( They did offer to switch us to another room, but that room smelled heavily of smoke so we opted not to change.
Response from Property: 尊敬的賓客,感謝您選擇下榻成都保利公園皇冠假日酒店並給予酒店做出五星好評。如您所見,酒店距離大熊貓基地5公里,擁有7.7萬平方米户外園林,風景宜人空氣清新,是度假休閑的不二之選。再次感謝您的厚愛,並真誠期待您的下次蒞臨惠顧!鄭軼姝—酒店總經理
Guest User
Superior Room
Stayed in Mar 2025
Family
3 review
10/10
Outstanding
Posted on Apr 19, 2025
Outstanding customer service. Breakfast buffet provides many types of food to suit different tourists.
Response from Property: 尊敬的賓客,感謝您選擇下榻成都保利公園皇冠假日酒店並給予酒店做出五星好評。如您所見,酒店距離大熊貓基地5公里,擁有7.7萬平方米户外園林,風景宜人空氣清新,是度假休閑的不二之選。再次感謝您的厚愛,並真誠期待您的下次蒞臨惠顧!鄭軼姝—酒店總經理
Mama_watoto
Superior Room-Two Beds
Stayed in Jun 2024
Family
29 review
10/10
Outstanding
Posted on Jul 12, 2024
Amazing hotel! Everything is as per the pictures, lovely and friendly staff, always ready to assist.
Breakfast was amazing, variety of choices and affordable at 65rmb.
Shuttle drop off and pick up to the panda base
Swimming pool both indoors and outdoors.
I will surely book again
Gave my daughter cake for her birthday which was really great
6/9
Response from Property: Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again! Danny General Manager
Curtis Boyd
Superior Room-Queen Bed
Stayed in May 2025
Business traveler
8 review
10/10
Outstanding
Posted on Jun 8, 2025
The hotel rooms are a little dated. The service is good.
Response from Property: Dear Guest,Thank you for choosing our hotel and sharing your thoughtful feedback about your recent stay.We are truly delighted to hear your positive remarks about our service team. Providing attentive and warm hospitality is our constant pursuit, and your recognition means a great deal to us.Regarding your comments about the room facilities: We sincerely appreciate your insights. Please rest assured that ongoing maintenance and upkeep of our facilities remain a daily priority to ensure a clean, comfortable, and restful environment for all guests. Additionally, we are actively developing plans for comprehensive refurbishments — your feedback is invaluable to this process.As one of the closest hotels to the Chengdu Research Base of Giant Panda Breeding, we take pride in offering a convenient base for guests exploring this iconic attraction. We hope this prime location added ease and memorable moments to your journey.Thank you once again for your candid input. We eagerly look forward to welcoming you back on your next panda adventure and providing you with an even more seamless experience.Warm regards,Tammy Zheng/General Manager
Guest User
Superior Room
Stayed in Nov 2024
Couple
24 review
8.0/10
Very Good
Posted on Dec 18, 2024
Hotel building and property are huge and well located if you want to visit panda breeding center. Free shuttle is also provided. Breakfast is ok, but nothing exceptional, no fresh juice and coffee poor quality. Overall English knowledge is very low. Unfortunately smoking is allowed and it ruins totally experience when you enter the spa and the staff is talking to you whilst smoking. Just unacceptable.
Response from Property: Dear Guest, Thanks for taking the time to share such a thorough review of your recent stay experience with us! We appreciate your detailed comments, as we use our guests' feedback to understand what we could improve to make their stays more enjoyable. I am pleased to hear that facilities and service. Still, your comments for the guest room have been noted for our review, and we are planning for improvements to our services in the coming months. I hope that we have the opportunity to welcome you back soon. Should you have any further comments or questions, do not hesitate to PM us directly. Otherwise, we look forward to seeing you upon your next visit! Tammy General Manager
Guest User
Superior Room-Queen Bed
Stayed in Mar 2024
Solo traveler
69 review
10/10
Outstanding
Posted on Apr 3, 2024
I chose the hotel for It's location primarily, being next to the panda base and also a good local park and flower exhibition. The indoor pool is good for swimming laps. Large room with a great view and as always a very good selection for breakfast.
Response from Property: Dear guests, thank you for your affirmation of our hotel! As the nearest international brand hotel to the chengdu Panda Garden, it has convenient transportation and fascinating natural scenery. The hotel is the first choice for many panda fans, and it is also deeply loved by self-driving guests. On behalf of all the staff, I sincerely look forward to your stay again. Danny Xiang—General Manager of Chengdu Panda Garden
RebeccaLupo
Superior Room-Queen Bed
Stayed in Aug 2024
Family
40 review
10/10
Outstanding
Posted on Sep 28, 2024
Beautiful garden, really quiet neighbourhood, big and clean room, fantastic breakfast, kind reception and goodbye gift for our kid!
Response from Property: Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again! Danny General Manager
G SRINIVASAN
Superior Room-Two Beds
Stayed in Mar 2025
Business traveler
20 review
10/10
Outstanding
Posted on May 5, 2025
Excellent hotel and location, really enjoyed
Response from Property: 尊敬的賓客,感謝您選擇下榻成都保利公園皇冠假日酒店並給予酒店做出五星好評。如您所見,酒店距離大熊貓基地5公里,擁有7.7萬平方米户外園林,風景宜人空氣清新,是度假休閑的不二之選。再次感謝您的厚愛,並真誠期待您的下次蒞臨惠顧!鄭軼姝—酒店總經理
Guest User
Superior Room
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on Apr 26, 2025
All perfect! Very beautiful place!
Response from Property: 尊敬的賓客,感謝您選擇下榻成都保利公園皇冠假日酒店並給予酒店做出五星好評。如您所見,酒店距離大熊貓基地5公里,擁有7.7萬平方米户外園林,風景宜人空氣清新,是度假休閑的不二之選。再次感謝您的厚愛,並真誠期待您的下次蒞臨惠顧!鄭軼姝—酒店總經理