Lizhi Hotel (Chengdu Chunxi Road, Taiguri Tianfu Plaza Shop)

The overall hardware is not bad. The concierge and service staff on the first floor have a strong sense of service, reminding us that there are free noodles in the evening, and the shower in the room is very good; if you are picky: 1. The so-called panda-themed hotel has few elements; 2. The high-altitude afternoon tea for two does not know what time it is, nor where to go, and no one reminds and informs;

shortcoming: 1: Ctrip's five-diamond hotel, the hygiene of the room is not very clean, it is estimated that the waiter only cleans the visible area, there is a lot of dust under the stool near the TV + there is also a lot of dust on the wine glasses and teacups in the cabinet 2: The name of the check-in at the front desk of the hotel is: Zhang Hangyan (who claims to be the lobby manager) has extremely poor service. In addition, he has low awareness of the floor distribution of his hotel. The A room type, I want to change to the B room type at the hotel, and make up for the poor room. Since she wants me to return it with Ctrip, I book it directly from the hotel. Are you crossing the river and tearing down the bridge? Without the recommendation of Ctrip, who knows that Chengdu has your hotel. It's a matter of morality. Although the manager on duty sent a piece of fruit to the room that night as an apology, this kind of service attitude is really inappropriate for a hotel with five diamonds from Ctrip. advantage: 1: The best advantage of the hotel is its location, about 5 minutes walk to Tianfu Square 2: When you get off the bus, the service of the doorman is very good. They help to take the luggage to the elevator. The hotel lobby is on the 30th floor

Summary: 1 Poor attitude of front desk staff 2 False publicity for membership card services 3. The work efficiency is extremely low, procrastinating 4 Sanitation is so-so, careless 5 The breakfast is not heated in time, and the hygiene is not good👎 Details: On the first day, I searched for five-star hotels on Ctrip. This one ranked high. I saw that it was newly opened, and I chose this hotel because of this. I checked in at 11:00 on the first night. I was very tired and went to sleep without much observation. Yes, I woke up the next day and opened the window. There was a garbage dump outside, and there was a smell of rotting food in the air. Because I had a lot of luggage, I went to the front desk to discuss another room if I didn’t want to change the hotel. I went to the front desk at 12:30 noon, the front desk Introduced the discount policy of 88 yuan membership card, rushed to do it, and then said that the room I changed has not been cleaned yet. After cleaning, give me the room card and let me wait in my room first. I will call them back and forth. I made three phone calls, until 2:30 in the afternoon, a man at the front desk said that the room has not been cleaned yet. May I ask if a room has not been cleaned for two hours? Then I told them that I had something to do, and I would change it when I came back at night. When I came back at 5:30 in the evening, I went to the front desk. The front desk even said that they were not sure if it had been cleaned. Because the matter is not finished, I need to stay another night. Because I got a membership card here, I didn’t think about changing hotels, so I went to the front desk at noon on the third day to renew my stay. The price was more than 100 higher than the previous day. I said that the membership I just applied for yesterday said that subsequent stays will be at a discounted price. Now you don’t need a discount for a continued stay, at least according to the price of the previous day. After staying in a hotel for so many years, this is the first time I have encountered a price increase for a continued stay. Regarding the price, the reason they gave was that the price fluctuates every day. I asked them how many stars this hotel is. It’s so informal. They said at the front desk that we don’t have a star rating. Excuse me. First, is it because this hotel is run by an Internet celebrity? The worst service I have experienced in more than 30 years, and there is cleaning for the extended stay. When we return to the hotel at night, the garbage on the ground has not been cleaned up. The breakfast is always cold, no matter whether it is 8:30 or 9:00 Half eaten, hot dishes are always cold

This time I stayed in the hotel with twists and turns. I chose this hotel because I booked it temporarily. The first night felt okay, so I booked another three nights in a row, but changed to a different room type. As a result, the room type was changed the next day. The drain stone in the bathroom and shower room was so low that it couldn't stop the water at all. It started to overflow after two or three minutes of washing, and the bathroom was completely wet after a quick five-minute wash. I called the front desk, and the front desk said that someone would come to see it the next day, but there was still no response the next day. After taking a shower, the water flooded Jinshan again. I couldn't bear it anymore and called the front desk. The front desk gave the room card to change the room. When the quilt of the first room was opened, there were three drops of blood. I had no choice but to call the front desk again. Rest at three o'clock. The next day the manager on duty came to express his apologies and took certain remedial measures, which was very heartwarming. But what really made me give a bad review is that when I checked out on the last day, I found that the few Bubble Marts I bought the next day were gone, and even the bag containing the Bubble Marts was gone! Call the front desk first, the attitude of the front desk is very perfunctory, I said it again when I checked out the card, I waited for a day and still didn't answer, I called again at 7 or 8 o'clock that night, I didn't answer it three times, and it was only the fourth time, let me go Ask the cleaning aunt for help, but there is still no reply. The attitude is really bad. It's the first time I encountered such a hotel guest who left something behind. The hotel didn't ask if they wanted more, and when the guest was looking for it, they didn't help to find it. I really don’t know how this hotel does employee induction training. I stayed at Meihao Lizhi when I was on a business trip in Nanjing. It’s completely different from this hotel. It’s really too bad, mainly because of the few Pao Ma I like it very much! It's gone, so angry! In the end, my boyfriend bought me 10 more, but none of the ones I bought the first time! Negative reviews must be given! Everyone beware of lightning!

非常好的酒店！地鐵錦江賓館A口上來就到了！但是注意A口沒有扶梯，如果拿重行李的需要從C2口上來過馬路繞一圈，這個要注意。酒店大堂在30層，視野無敵了。一開始辦理的房間有所噪音，前台的小雪、小紅花姐姐很熱情且專業的幫我們協調換了房間。夜宵的一碗麪水平在線，早餐品種在我看來是算多了！房間總體符合該價位酒店水準。床墊睡着很舒服，視野很開闊，對於正常出行來講，美豪麗致是很不錯的選擇！

服務態度差，還不如如家漢庭。 明明事出有因我説了，我在動手術，要晚一點回去才能把行李收拾走就一個小時，退房時間都斤斤計較，非要付¥68的延遲退房房費沒有見過這樣子服務顧客的最後還得攜程介入來處理，這個事兒，體驗非常差，而且説了來成都是來東手術的，一開始訂的是那個天際的大床房，我説能不能給我升級一下房間，因為我不能走那個階梯結果也根本沒有看到你們評論區説的免費生房，所有的房間都是要補差價的，這也就算了。進門也沒有人幫忙搬行李，我不知道你們所説的幫忙搬行李是不是都是好評刷的，因為酒店大堂在30層根本就沒有人幫忙搬行李，而且電梯非常慢，等電梯要等5-10分鐘才能來，而且來了也沒有提示，我不知道是誰設計的這個電梯。深夜回酒店了，給錢他打電話説能不能把深夜一碗麪送到房間裏，結果直接就是拒絕，除了拒絕顧客，你們還能幹什麼？跟清潔阿姨説説枕頭高度不合適，能不能換一個稍微低一點的枕頭？張嘴也是沒有一個五星級的酒店，服務垃圾的要死。沒見到你們説的服務在哪裡而且給錢他打電話説我要延遲退房的時候態度非常非常惡劣，真想把錄音放出來給你們聽聽。一晚上五六百的酒店就這種服務態度趁早倒閉。

酒店房間還不錯，前台小譚非常的熱情，給我們安排的房間也很不錯，是我們的老鄉給我們推薦了一些好吃的，好玩的，感覺也很不錯，非常的友好。還有客服管家小紅花，介紹了周邊一些遊玩的地方。晚上還有麪條可以吃，房間的話礦泉水也是備的比較充足有4瓶，性價比不錯

房間入住不錯，入住了幾天了。酒店人員服務態度也好，前台的小譚熱情好客，給我們介紹酒店的服務。客服小雪服務也好，態度熱情非常的不錯，很貼心。酒店還有上下午茶和晚上的麪條早餐味道都很不錯。酒店樓下就是地鐵站，距離各個景點都是非常方便的。值得推薦的。

和家人出行很温馨的一次旅途，入住期間每位工作人員都親切有禮會熱情的打招呼，酒店內的很多細節做的還是很不錯的，洗漱用品有五件套還會包含了女士的卸粧工具和潤膚乳和護手霜，酒店的位置也很不錯距離天府廣場非常近，去到市中心的美術館和科技館等其他景點就比較方便，特別要表揚一下前台的小譚和婷婷，我們第一天到店已經凌晨了兩位工作人員熱情的接待我們，還給小朋友送了熊貓玩偶和洗漱用品，入住期間航燕經理還幫忙細心解決了很多問題，下次有機會來到成都的話還會考慮來該酒店入住。