Dirty, lack of maintenance. I spent the first few nights killing small cockroaches, and since the place is dirty, it's an ideal place for them to proliferate. There are also countless crevices where they can lay their eggs. Plus, they have a food buffet that can be found behind and under the furniture, among the dust, scraps of paper and condoms, and food waste left by previous guests.
Torn and stained sheets, windows that don't close, the supply of toilet paper was really limited, and there's no kettle in the room unless requested. After noticing all this, I didn't get angry and went to reception to report the incident politely and calmly. They offered to change rooms, but I declined because, if this is the level of cleanliness and attention, a different room wouldn't have made any difference. I just asked for more effort in cleaning and maintenance.
The next day the cleaner came by to do her chores, and the result was: she left the room dirty, forgot the toilet paper and there were not even any towels, she only gave it a light dusting, made the bed and put the bottles of water and intimate cleansing products in the bathroom.
When I saw the result, despite my complaints, I went to the cleaner and asked for what was missing. I also borrowed the broom and started cleaning the room myself. I swept all the dust I'd accumulated into the hallway outside the room, which I found annoying throughout my stay. I didn't go to the front desk again because I don't like being ignored.
I recommend paying more attention to cleanliness and upkeep, as it's an older building, which is a shame because they have a nice gym with a variety of equipment.
Another flaw with this hotel is the service they offered me with the scooter rental. Had I stayed elsewhere, I would have found newer scooters for the same price; I speak from experience. In conclusion, I travel a lot and have stayed in many hotels, each with their own standards, but this was the most disappointing.
Ps ...
I could say more but I've gone on too long
