Viceroy Chicago

Unexpected fees after you check out was insane. Amenity fees for lobby ice water is ridiculous I never thought I would be paying for that. Housekeeping was terrible they would knock once then walk right in the room. We couldn’t even walk into the hotel without a family of rats walking across the door is was unsatisfying and I won’t stay there again! The hype was not the hype at all. Valet took 49 mins each time to bring your vehicle.

The room was spacious, clean, and updated. The area was perfect to get anywhere we wanted. The staff was kind and helpful. The rooftop pool was very nice.

I recently stayed at the Viceroy Hotel with high expectations based on its reputation for luxury and hospitality. While the property itself is visually stunning and well-maintained, the service unfortunately did not meet the standard I anticipated. From check-in to check-out, there were several missed opportunities to deliver the kind of attentive and seamless experience one expects from a Viceroy-branded hotel. Staff interactions felt rushed and impersonal, and requests—whether for basic amenities (a blanket in this case for my son) or assistance especially lack of service at the pool and 18th floor bar—were often delayed or overlooked entirely. Communication between departments seemed disjointed, which added unnecessary friction to what should have been a relaxing stay. It’s disappointing because the hotel clearly has the potential to offer a world-class experience. With more focus on staff training, responsiveness, and guest engagement, it could truly live up to its brand promise. I hope management takes this feedback seriously and makes the necessary improvements. I would love to return in the future and see a noticeable difference.