Crouchers Hotel

To say i was disappointed with this hotel would be an understatement. My boyfriend and I are quite a young couple and wished to stay in a slightly upmarket hotel as a treat for our hard work around christmas time (we both work in hospitality). Upon arrival the receptionist we were met with was incredibly blunt and unwelcoming. This felt odd as prior to this we had seen her interact with a slightly older couple and she was charming and incredibly inviting. We had booked the Blenheim room and were looking forward to enjoying the room until we looked inside and realised we had been given a Russet room. I went back to reception to double check that we were in the right room or if we were mistaken and we were reassured that we were in a Blenheim room. Just to confirm this we looked online at the rooms the hotel had to offer and discovered that the room we had been placed in was the example picture used for the Russet room. On a more positive note, when i raised this issue with the male receptionist (i did not get his name unfortunately) he moved us to a different room and was very polite and understanding to our situation. The breakfast was incredibly underwhelming and arrived with a handful of cold beans and very hard sausages. The scrambled eggs were incredibly watery and had a horrible smokey smell that very quickly filled our room. Whilst the decor is absolutely gorgeous, the upkeep and cleanliness of the rooms is definitely varied. In the first room we were placed in, we found hair in the shower, a hole in the carpet covered by a bin, stains across the carpet and cobwebs. Usually these would be minor issues for a 2/3 star establishment but in a hotel where you are paying £140 per night i believe this is unacceptable. Whilst i understand human error does exist and mistakes are easily made, for a hotel that prides itself on providing good service and quality the experience we had was nothing of the sort. Personally, i don’t enjoy complaining or writing things like these but as a young couple who don’t particularly make a large sum of money between us this stay was a real let down. This is truly a shame as the location is gorgeous and the hotel definitely has potential to be incredible.

Thank you very much for making my Dad's 85th birthday just perfect. Both parents said the three course lunch was fabulous with very attentive staff. I booked online and rang the Crouchers with a payment to account. Thank you very much. Highly recommend x

We had a very enjoyable stay at the Crouchers hotel. We had a very comfortable room, spotlessly clean with good storage and a comfy bed. The staff were friendly and made sure we had a great stay. It’s a great location for exploring Chichester and the surrounding area. There is huge car park. We also ate at the hotel restaurant. Delicious meal, some of the best mussels we have ever had. All in all, a great find and will definitely be going back if we are in the area.

The food was great but the manger Ethan was very rude and would not leave us alone whilst trying to eat are dinner but instead grabbed a chair and decided to sit with us and talk and be on his phone and we felt very uncomfortable and was very unprofessional plus the language used was shocking!!!!

Possibly the worst hotel experience ever. It was nothing like the pictures. Felt dirty. Was very 2/3 star and definitely not worth the price. Should have gone to the premier inn, would have been less than half the price and better quality. I went to pay for my husband’s £6 beer in the morning at checkout and someone had signed for drinks on our room for £88. This wasn’t an issue (they didn’t force me to pay) but it’s just another thing. How would anyone know that. We didn’t speak to anyone else. Very odd indeed. We joked it was a bit like a faulty towers experience and were glad to leave. The bed sheets were poor quality and the pillows very flat. It was generally uncomfortable and expensive for what it was. I booked in hurry and kicked myself as soon as we arrived.

Very disappointing visit. We had been a few years ago and had an excellent meal. This time, the room was not up to standard ... loose carpet by the bathroom, hot and cold signs on bath taps were the wrong way round, sink plug didn't fit and both the showers came on at once with no way to turn one off. The stair carpet was dirty. There weren't enough refreshments ... only one jot chocolate sachet and one biscuit packet. We mentioned the problems with the room to the front desk and the lady said no-one has ever complained before! The meal was OK but we waited for the bread which didn't come so we asked for some (as there were side plates with knives). Looking at the bill, we were charged £7.50 for it! We also got charged TWICE for the starters and to cap it all, just before we were going to drive away the following morning, the hotel phoned us and said we owed them some money but we had paid this the night before with our restaurant bill. My husband went back into Reception with the receipt to prove it. Massively overpriced for very low quality service. We won't be returning.