Hotel Villa Il Patriarca Reviews

Response from Property: Dear Mrs Celga, Firstly, we would like to thank you for your review, the opinion of all our guests is always important for us. We also warmly thank you for your words of appreciation towards our Gourmet Restaurant I Salotti del Patriarca! It is always a great pleasure and pride for us to hear that our welcome guests have had a nice experience during their time with us! We are sorry instead to read that our rooms were not completely to your liking. As extensively described online, however, the historic part of the hotel, called Villa, houses six beautiful rooms in typical Tuscan style, therefore with exposed beams, terracotta floors and rustic furnishings; the other wing of the hotel, the one where you stayed, houses instead rooms in noble style, with wooden parquet, silk curtains and luxurious textiles. When booking, either through our site or through external channels, all the characteristics of the different accommodations are well specified and it is therefore possible to choose, subject to remaining availability, according to one's needs and preferences. As far as breakfast is concerned, our rich and varied continental buffet is usually highly praised by our guests, we regret that it wasn’t the same for you, but we will certainly keep your opinion in mind. Lastly, with regard to your remark about the closure for weekly rest of our typical Tuscan restaurant during your stay, usually all our guests receive, both upon reservation and a few days before their arrival, a message containing all useful information about our facility, including details about our restaurants. In any case, at check-in our reception staff always offers to suggest good alternatives in the area. In conclusion, we warmly thank you again for your kind feedback and we really hope you could give our beautiful hotel a second chance in a not too distant future!

Response from Property: Dear Guest, We are glad to hear that, although it was a short stopover, you enjoyed your stay at our beautiful facility! It would be a great pleasure to welcome you back soon so that you can fully enjoy the beauty of our property and discover the wide range of services we have to offer! Thank you again and hopefully see you soon!

Response from Property: Dear itaig2014, firstly we would like to thank you for your review, we are glad you appreciated our property and our staff, we always try to do our best to help our guests in every aspects of their stay. However, saying that our beds are full of bed bugs is inappropriate. Our rooms are used and therefore cleaned daily and we never received a complain about that, it is more likely that you have had to deal with mosquitoes, habitual inhabitants of country places in summertime. We hope to welcome you again at Il Patriarca, enjoy your stay in Tuscany.

Response from Property: Dear BarbRichardson, thank you so much for your review, we are happy you enjoyed your stay at Il Patrairca and proud to be one of your returning stop for a future italian trip. See you soon!

Response from Property: Gentile gugu71Roma, la ringraziamo per la sua recensione, ogni feedback da parte dei nostri ospiti è molto importante per noi. Ci fa piacere che abbiate apprezzato il vostro soggiorno presso Villa il Patriarca sia per le camere, per i servizi, per la pulizia che per l'accoglienza ricevuta. Coccolare e soddisfare i nostri ospiti è l'obiettivo principale del nostro lavoro, ci mettiamo sempre il massimo dell'impegno e saremmo lieti perciò di potervi dare nuovamente il benvenuto. A presto!

Response from Property: Dear 173robertov, thank you for your review, we are pleased that you had a great experience at our hotel and our gourmet restaurant I Salotti. We always try to convey all our professionalism and passion for hospitality in every area of ​​our work and we are proud when this is recognized and appreciated. We hope to welcome you again and we also thank your children for choosing us as a "gift". See you soon!

Response from Property: Grazie a voi per averci scelto! E' stato un vero piacere conoscervi ed ospitarvi in questo giorno speciale :-) Ilaria