FUTON

The location was great (lots of quaint shops to visit around the hotel) and the scenery and architecture of the room is so lovely. But above all, the service of the staff is really wonderful! There are quite a number of steps to climb to get to the hotel so it might not be the most accessible location for people who have difficulty climbing stairs and carrying their luggage, but the staff helped us transport our luggage with grace. They were very friendly and helpful throughout our stay, frequently checking in with us over WeChat on our breakfast and cleaning requests. They also gave us recommendations around the area where we caught a cool drone performance! The hotel staff are a very lean team, so they even made breakfast for us in their little breakfast cafe, and they also delivered breakfast by hand to us on a few mornings 🥹 Special shoutout to 小蒋 who gave us such dedicated service! She was so lovely and meticulous in attending to us. When we told her that we were leaving late in the evening for the airport, she even packed bread and milk for us to eat on the way there 😭😭 And she was such a warm and friendly presence, making us feel very welcome even as our trip was ending. She also helped us carry our heavy luggages up the stairs, she's so strong!!! We wanted to specially commend her service and we hope that she will get a bonus in her salary 😇 10/10 stay, would totally stay here again 💖

Staff are very friendly, breakfast is great. Welcome afternoon pastry is nice. Only thing is the bed is a bit hard.

As an adventurous solo traveller, Chongqing is the first city I visit for my very first time visiting Mainland China...and Futon hotel is definitely a memorable stay. Unbeknownst to the hotel management, the day I checked into the hotel, I had problem with my Alipay and literally did not have any money on my very first day in China. And the hotel did not know that without them realising, their hospitality and amenities the hotel provided actually ease my worries during that 24 hour ordeal. The payment process were all prebooked online, it was smooth and the moment I came into the lobby, they provided me cold tea and plum (which was at that time, LITERALLY the only food I ate that morning) and used their existing coupon for afternoon tea (which was LITERALLLY my only meal that whole day) where thanks to their afternoon tea coupon, I got to eat complimentary cake and tea that afternoon which INCREDIBLY lifted my mood, I almost given up on my vacation because of the Alipay but then again, without the hotel even knowing my troubles, I received wechat info of the management upgrading my private hotspring room into their best and most spacious suite since I'm their first visitor from Brunei Darussalam. I was very touched by their hospitality, honestly. The prepaid breakfast was a lifesaver, I was able to eat the next day before finally able to get my Alipay restrictions lifted. Honestly, Futon hotel gave me HOPE that it's worth staying a couple more days in China incase Alipay able to resolve my payment issue. Futon hotel unknowingly gave me emotional safety and comfort during that 24 hour ordeal. Thankfully by the 2nd day, I am able to make payments. and the cherry on top for this incredible hotel? I got a gift bag from them during my checkout, I will cherish my very memorable stay at Futon despite the troubles I had during that first 24 hour in China. I made a good call to choose this hotel, they unknowingly helped me during my troubled day. Thank you Futon hotel, I wish you the best in your bussiness. Keep on maintaining that great hospitality and the amenities you have, you have unknowingly helped a troubled solo traveller that day. Now I am already a week in China when I post this review and stayed at different hotels, I still cherish the memories I had in Futon hotel. Best wishes and fortune to the management and staff at Futon hotel. Thank you for all your kindness and hospitality.