Four Points By Sheraton Chongqing North Railway Station

The room was clean and tidy, and the mini-fridge even had complimentary drinks. The gym was uncrowded, and it was a real treat to run while enjoying the views outside. The weather in Chongqing was lovely too; I ordered a coffee at the hotel's lobby bar, sat outside, and soaked up the sun – it was incredibly relaxing.

My family and I specifically chose this Four Points by Sheraton, part of the Marriott group, for its proximity to Chongqing North Railway Station, hoping to catch a 6:30 AM high-speed train the next day. What a surprise! How could a hotel be this bad? The following is my personal, objective review. First, the hygiene was absolutely terrible. The bathroom had severe stains and watermarks. There were cigarette butts in the elevator trash can from check-in until check-out. It felt like a decades-old hotel. The pictures I took are absolute proof; you can see for yourselves. I'm sure the hotel staff see this every day and are used to it, but as a guest, I picked it, so I guess I deserve it. Secondly, neither the two adults nor the child are used to soft down pillows. We prefer firmer latex or buckwheat pillows. However, the hotel only provided two buckwheat pillows and nothing else. It was very frustrating. That's just how the hotel is equipped – take it or leave it. As a guest, I picked it, so I guess I deserve it. Third, and most infuriatingly, another guest's food delivery had the wrong room number and was sent to our room. I understand that the hotel can't control such incidents. BUT, BUT, BUT, I went to bed early to catch an early high-speed train, and I had set the 'Do Not Disturb' (DND) sign (the red light was clearly visible). In the middle of the night, there was a loud banging on our door, continuously, until my family and I were startled awake, and my child cried. When I opened the door, there was a dark-skinned old man in a camouflage uniform (later identified as the hotel's night security guard). He was on speakerphone with the front desk. After I opened the door, I overheard the front desk telling him he had delivered to the wrong room. The old man just turned and left. Are you kidding me? I wanted to throw all the stuff he left at the door, and if I wasn't afraid he'd accuse me of assault, I would have kicked him. At that point, any hope of getting a good night's rest for my early train was completely shattered. I didn't dare sleep again that night. At 5:30 AM, I went to check out and tried to discuss it with the front desk. The front desk staff just asked me, 'What's wrong?' and practically threw my room card back at me. At noon, the 'butler' called – a 'butler' I never even met from check-in to check-out. He immediately started apologizing, 'Sorry, sorry, sorry, please don't leave a bad review.' How is your mouth so quick to apologize when you allowed an untrained security guard, someone who can't even understand a DND sign, to bang on our door in the middle of the night? Is this the standard for your hotel? Other guests writing the wrong room number isn't intentional, and I can accept that. But any trained hotel staff member would know not to bang on a door with a DND sign! They could have left the food at the door or contacted the delivery recipient. There was no need for an unrelated person like me to bear the consequences of your mistakes. As a guest, I picked it, so I guess I deserve it. Fellow travelers, please be cautious and avoid this pitfall. The hotel probably doesn't care about my single bad review, but my next step is to complain to Marriott Group customer service. Mistakes that go unpunished and uncorrected are never learned from.

The environment here is truly stunning! Under the blue sky and white clouds, the green mountains and clear waters complement each other beautifully, adorned with blooming flowers. The fresh air is filled with the fragrance of flora, truly like a natural painting.

The hotel's location is incredibly convenient, with a subway station right outside, saving so much time and hassle getting around. Kiki Zhu at the front desk was very efficient with check-in. The hot water supply was plentiful, and it offers great value for money. It's definitely on my must-stay list for my next visit, genuinely recommended to every traveler!

This is more of a business-style hotel. The front desk area is small, but there's a coffee shop right next to it, so you can enjoy a coffee and some sun after checking in. The entire hotel is clean and hygienic, and the service is excellent. The lady at the front desk even upgraded my room! This will definitely be my first choice next time I stay here.