Guest User
March 26, 2025
The room was really spacious and clean and had a great view. They tea set, the bed was comfy and IT Has great location - just a four minute walk from metro station. That are all the pros. The staff was very unhelpfull. They didn't know a word in English, if we needed something from them, we had to use translator on our own phone,use another phone to make photo of this translations and send to them via WeChat. They couldn't even translate simple question asked in English via WeChat. The iron wasn't available when we needed it, when it was finally available we had to register and pay a deposit to get it. The breakfasts aren't good. You have three options to choose but all of them were quite poor and everyday the same. The restaurant we were supposed to have breakfast in was so cold we wanted to sit in the corner where it was a little warmer. The lady who worked there told us we couldn't sit there as that table didn't belong to the restaurant. We asked her to close the window but she refused. So we ordered breakfast to our room. The next day we ordered breakfast to our room at 8.00 but it wasn't delivered until 8.45 after writing to the reception and reminding them... Also when we booked this room on Trip.com there was only one breakfast available -meaning only one person of the room could get it. For the breakfast for second person we had to pay extra. Moreover, we booked a room with a view on 37th floor. As the matter of fact, the hotel reception is located in that floor but they have rooms available on different levels. They said they prepared a room for us on 5th floor. We accepted the room and it had a good view, but the information on the website is wrong and you can get confused. Also, the building where the hotel was located was still in renovation, some lifts weren't working, you could see some men doing construction work from 9 am. I can recommend the room but I don't recommend the hotel and the staff, maybe if you are native it is easier, but for a foreigner it was really confusing and inconvenient.