Ambiance: Before checking in, the entire building and the 34th-floor reception looked very decent. It wasn't until after I checked in that I realized how much the hotel was all show and no substance.
The room was quite spacious, but all the facilities were very outdated. It's rare these days to find a hotel priced over 500 yuan without a smart toilet. The lighting throughout the room was dim, especially the light in front of the mirror, making it impossible to do makeup. I don't understand why they have range hoods when there are no pots, pans, or utensils. Who would actually cook here? They should focus on upgrading common amenities instead.
Service: The location is at Guanyinqiao Times Center, but it's incredibly inconvenient! The building management doesn't allow delivery riders upstairs, and the hotel doesn't have robots for food delivery. Guests on higher floors have to take two elevators down themselves to pick up their food! What's the point of ordering delivery then? Shouldn't the hotel management try to communicate with the property management to solve the delivery issue? At the very least, delivery riders shouldn't be blocked from entering the 34th-floor reception, right?
Facilities: The hairdryer was broken, with a button missing. The hand soap dispenser wouldn't work, and despite telling the front desk for two days to refill it, nothing was done. Finally, I had to ask a cleaning lady to get it refilled. The toilet paper roll was half-empty, and it ran out after a day and a half. Shouldn't hotels provide two rolls as a backup? The management is really, really stingy.
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