Guest User
December 29, 2025
Staying at Bolian Resort truly felt luxurious.
This was my first time experiencing a high end resort in China, and I chose Bolian over other options in the area, including Banyan Tree Hot Springs, with very high expectations. While it is not perfect, I’m glad to say that it does meet the standards of a luxury resort. The level of service and attention to detail, even with the language barrier, was comparable to what I’ve experienced at other top tier hotels like Park Hyatt.
First of all, I would like to sincerely thank the staff for fulfilling my personal request to have berries and chocolate prepared in my room. What really touched me was the towel art and flower petal decorations on the bed, thoughtfully arranged to mark a very personal occasion, which was celebrating my mental health recovery. Seeing the Mandarin character for “happy” placed on the bed felt very endearing. It was a small gesture, but one that felt genuinely kind and thoughtful.
Other aspects of the service were just as impressive. While I was away enjoying the Bolian hot spring spa, the staff prepared my room for the evening by lighting all the mini candles, mopping the floor, and creating a calm and welcoming atmosphere for my return. That level of attention to detail really stood out.
That said, I did notice a small oversight. The tea filter I had used for my pu’er tea was still left in the sink, which suggested that housekeeping may have been rushing, possibly knowing I would be returning sooner than expected. It was minor, but noticeable in an otherwise polished experience.
The hot spring amenities, both in the room and around the resort, were amazing. Everything was exceptionally clean and well maintained. I also appreciated how attentive the staff were at night, especially when guests were walking along the hot spring paths in the dark. The unexpected room upgrade was a lovely surprise as well, so thank you for that.
Overall, I had a very pleasant and restorative stay.
However, one thing that really affected my experience was the breakfast.
The breakfast was honestly disappointing for a resort of this standard. The options were limited, the presentation was not great, and the overall quality fell short of expectations. I have uploaded photos with this review in the hope that management can improve this area. To be frank, breakfast took away from what was otherwise a wonderful stay. Being served ONE CHICKEN FOOT as part of the spread was highly amusing, but not in a good way. I have had much better Chongqing noodles and dim sum at local eateries for a fraction of the price. For a meal priced at around 200 yuan, it felt hard to justify......This is where people often say not to eat at five star hotels because the better food is usually found on the streets. It was disappointing that Bolian’s breakfast ended up reinforcing this stereotype...
In summary, Bolian Resort shines when it comes to service, atmosphere, attentiveness, and hot spring facilities. With a serious improvement to the breakfast, it could easily become a truly excellent luxury experience.
