This is my first time writing a negative review, and this experience was truly awful. The hotel is near Jiefangbei, and the name sounds grand, but the lobby has four front desks, with several hotels sharing the same space – it's an apartment-style hotel. We arrived at the front desk at 2:30 PM and requested a high-floor room. They told us we'd have to wait for a high-floor room to be cleaned, as check-in is normally at 3 PM. We were also informed that the hotel would have no water from 2 PM to 4 PM. We went out for a meal and returned at 4 PM to find the water still off. We took a nap until 7 PM, and when we turned on the hot water, it was completely murky. The front desk staff had a terrible attitude on the phone and didn't seem interested in solving the problem; they just told us to keep running the water. We ran it for half an hour, but it was still murky. I ended up going out without washing my face. When we returned at 12:30 AM, the water was still murky. I called the front desk again, and they were still evasive, claiming no other rooms had reported this issue. Finally, a front desk attendant came up and offered to switch our room. By the time we moved to the new room, it was already 1 AM. I thought, 'Finally, I can take a hot shower,' but while the water wasn't murky anymore, there was no hot water. The front desk said that 10 PM to 2 AM was peak water usage, and I should try to use water during off-peak hours 😢. With no water, no hot water, and murky water, what's the point of staying in a hotel? This was the worst experience in my five days in Chongqing, even worse than the 200 yuan hotel near the airport on the first day.
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