Novotel Bogor Golf Resort & Convention Center

Staff are not really friendly like others accor group but still up to standard hospitality. Location bit far from city center. No hand towels and face towels in the bathroom but it's ok not required. Overall meet expectation.

Service oke banget. Banyak complimentary. Banyak kids activities. Cocok buat family

Service was excellent, all staffs were friendly. Cleanliness was not the best! At Verandah restaurant during breakfast we witnessed birds were eating from the serving spoons and bread/pastries that was in the open. Also there were webs on the shelves where they keep spoons/forks and plates. It was disgusting to see those!

The building is gorgeous but the rooms are quite old. Renovation is needed. It's a nice hotel, good breakfast and very good coffee. Because of Ramadan, only one restaurant is open. But anyway, it's a nice hotel, highly recommended.

It seems that the 5-star status of the hotel is questionable due to the following issues: Check-in took approximately 1 hour, with only 2 customer service representatives working while 2 other desks were empty during check-in time. The lobby/check-in waiting area was crowded with other guests, luggage scattered around, and children running around, making the lobby feel like a playground. Welcome drink glasses were left scattered everywhere, with no staff ensuring the area was clean and tidy. I stayed in room 441, which did not feel like a 5-star hotel room. Despite the old design that should look luxurious, it felt more like a 3-star hotel room. There were many ants on the table, bed, and in the bathroom. An unpleasant odor persisted throughout my 2-day stay. Toiletries were only provided upon request, such as the missing bath mat. There were visible stains on the sofa in the room. etc...