voco THE CLAIR CINCINNATI DOWNTOWN by IHG

Very clean comfortable place. Close to alot of things. Very pleasant front desk agent. Everyone just Very friendly. Would definitely stay again if ever in town again .

With my total amount and I first got there a raise the price and then actually get off the parking garage. I paid for the parking account prior to staying

Still haven't got my deposit back and its been 2 weeks .still says pending on my credit card account 100$ deposit for incidentals .left the room clean and in the ssme condition as when I arrived

The smell of cleaning solution was so strong in the room it was hard to even be in there, and not a good kind of clean, but noxious. Then the fire alarm went off at 6am waking everyone up, but just as we were headed out it went off so we didn't know what to do. Fire trucks showed up but there was no explanation or clarification from staff. It was also cold, and there were no blankets on the bed or in the closet, nor were there any instructions on how to use the heat/ac unit, which was an old fashioned one under the window but was operated by the thermostat on the wall. Upside, the bathroom and shower were nicely remodeled and the bed was comfortable. Oh, and it also would have been nice to have it explained that the room key needed to be swiped to use the elevator. We stood in there wondering why it wasn't working until another couple came in. No signage and the three people at the check in desk never mentioned it.

From the valet, reception, checkin, manager, hostesses at restaurant and the room was top notch. This was THE BEST hotel I have stayed in ever and I have traveled alot of places. I had an ADA room and a lot of hotels say they are accessible but this hotel truly was. Just lower that bed a few inches and it could easily be the poster for ADA rooms. Clean, roomy, beautifully decorated from lobby, halls, and suite. The best part was the restaurant and the disability ramp where it felt like you were making a grand entrance to the restaurant and the food was PHENOMENAL and a great price. The hostesses and manger were awesome, but our sever, Skylar was a gem that gave us the best service while being thorough and attentive. I was nervous about this boutique hotel, but it far surpassed my expectations. This will be my place to stay whenever I am in Cincinnati and hope they expand with the same quality. 5 stars and thank you for making my stay enjoyable💕🔥😀