Phuong Ng
October 16, 2023
I’ve completed booking around 20:00 and came to 21:35 the same day and receptionist ask me to wait as she did not see any reservation yet -> this is a poor communication in the hotel operation between Reservation team and Front Desk. And the receptionist was not friendly at all. After 7 minutes waiting, receptionist then did the check in for me, and she did not confirm the breakfast until I asked. A room (803) was given to me, size is ok and cleanliness is good. The point was that it is a part of connecting room and guess what, it can be opened from the other side which made me feel unsafe. The bed is joint from 2 twin bed, not a really queen size one. And the light at bedside was even broken. And poor soundproof as I could hear people talking outside and the vehicle noise on the street. Location was good.