We have been coming back to the Park Hyatt Milan ( PHM) from the United States for the last seven years and to us, PHM is truly our home away from home while in Milan. We go the same week each year, for our belated Anniversary and Thanksgiving trip and it has been, and remains to be, one of the very most special weeks of our entire year for so many reasons. My husband and I cherish so many precious memories of our trips to Milan stemming in large part from our repeated stays at PHM. I can tell you from personal experience that what makes the PHM so special and stand out from the rest of the other beautiful 5 * hotels in Milan that one could choose to stay at is that #1, from the top ( GM Simone Giorgi) down we have always felt thoroughly looked after and have enjoyed the little touches which have made our stays extra special. To us the most important thing that keeps bringing us back to PHM, and choosing it again and again each year over the other wonderful hotels, is that year after year it is the human touch and extra above and beyond efforts ( from all employees) that makes the difference. In fact, a warm and caring attitude among all colleagues there towards all PHM guests is something that they continue to prioritize and nurture. This is why PHM is not just another gorgeous hotel and amazingly situated for us, and why we feel that when we return we are returning to family. At the top, at the helm of PHM is Simone Georgi who is a very special GM because he is the one that sets this high standard of care towards all PHM guests, from the top down, made by every last PHM colleague. He honestly wishes to hear from guests about their stays and wants to make sure all guests feel well taken care of while staying there. He knows exactly what is going on at his hotel at all times because he makes it his business to do so. He fosters a caring and respectful attitude between all PHM colleagues ( they all seem to really love working there) which trickles down to how his colleagues interact with guests. He’s not just sitting back and enjoying the ride as GM. We just arrived back home to Florida and while there for a week, everyone went out of their way to make us feel most welcomed and special. Everyone went above and beyond to make us feel like we were at our home away from home. We left PHM feeling great as usual and excited to return. One of Maya Angelou’s most famous quotes hits home and explains why we keep returning to PHM: “At the end of the day, people won’t remember what you said or did, they will remember how you made them feel”. It is this feeling that we get while staying at the PHM that keeps bringing us and other guests back. Since I am finally getting around to writing this review after all these years, I’ll give some shout outs to some of the people ( and teams) that took such great care of us this past week: The unsung heroes, the chefs and the housekeeping services: I refer to these teams as the unsung heroes because while there