Daiwa Roynet Hotel Osaka-Uehonmachi

When checking in she asked me if I smoked? I said No. When I opened the room, a strong smell of cigarette smoke hit my face. I asked the front desk to change rooms and was told that they were all full and I couldn't change them. The attitude was extremely bad. Translator: There won't be any rooms until the sun rises again. Then I put the key in my hand, and the result of the communication with Ctrip customer service was to spray it with air freshener. This is the third hotel in this trip to Japan, and it is also the worst one. It completely ruined my good impression of Japan: The people-oriented service concept, extreme hygiene standards, and advanced technical processing methods are all greatly compromised. Even if it’s a smoking room, you can’t let it smoke and choke people, right? Is this a responsible attitude towards the health of guests? Odors and noises will affect guests' rest. If you can't solve the problem, you can renovate it. This is my sixth time in Japan. I have stayed in no less than a dozen hotels. I have never encountered such a weird thing, which seriously affects Japan's image. I will never come to Osaka again.

The hotel has convenient transportation. From Kansai Airport, you can take the airport bus directly to the Osaka Sheraton Hotel and walk for three minutes to the hotel. The room is small, the equipment is OK, and there are not many choices for breakfast! Will stay again next time.