Nobu Hotel London Portman Square

The hotel location is close to shopping area. Check-in staff was nice and she endeavoured to offer the room type i preferred and invited me to take a shower at spa when the room not available yet.

The hotel is located very centrally and isn’t far away from the train station

Excellent location and great atmosphere

Good location and great service

Beautiful staff extremely attentive to all your needs very clean and bright rooms the food is out of this world would strongly recommend

Extremely disappointing. Rooms are great and food is always good, but service was extremely disappointing. They couldn't guarantee an early check-in, understandable, so we added one extra night to the booking to ensure room would be ready. I messaged on the week to reconfirm this, called on the day before arrival, called on my way from the airport. When arrived, we were told we had to wait for our room to be cleaned? So why did I pay for extra night? They then gave us a key to a room that was occupied. Frustrating. Staff went downstairs to get correct keys and forgot. After 20 minutes, my luggage is coming but I still don't have the keys to the room. I asked 4 different employees if the terrace was open, they all said they didn't know and didn't try to find out or anything. Staff kept using their phones and chatting and we had to grab their attention anytime we wanted to order a drink or food. They also tried to charge us for a airport car that we waited for and never arrived.

I've stayed here before but this time it was obvious why this doesn't qualify as one of the top hotels in London. Upon check-in I was told what time breakfast is and the next morning I enjoyed a classic Nobu breakfast as well as the buffet. Came back the next morning but this time I'm told breakfast is not included. I was sure I had booked accommodation including breakfast but mistakes have happened before so I asked if I can just have some vegetables along with my Japanese omelette which I would pay for of course. The person who seated me, with a serious look on her face tells me if I take anything from the buffet they need to charge an additional 25 GBP. I excused myself, went down to reception to explain the situation and the lady at the front desk just says breakfast is not included and couldn't explain why they didn't charge me the previous morning. When I politely questioned this, another staff member next to her starts laughing at me. The fact that she could do so just shows what standard they have at this hotel. I mean, imagine if they would have laughed at their guests at for example Rosewood, Dorchester or any other hotel of that standard. But I suppose you get what you pay for. Fortunately there are plenty other great hotels in London I can choose from next time.