I live in Santa marinella, and for my birthday my cousin who is visiting and I, decided to spend the day at the hotels pool, it cost us 30€ each for two beds and a parasol, we asked to see the menu at the restaurant and were told the restaurant was full, which meant we had to spend the day without eating, we were seated by the bar at a table and the restaurant could easily have offered to serve us lunch at that table, we ordered a bottle of Prosecco, this came unopened and plonked on the table… we weren’t offered snacks which is typical in Italy, despite other guests having, crisps, olives, peanuts with their drinks, I asked for snacks and crisps were bought out. We spend a lot of money on drinks and when we attempted to use the hot tub, ( advertised as part of their beach club) we were told to get out unless we were prepared to pay an additional 5€ per person per 15 mins. We were treated badly and I wouldn’t go back! I would place zero stars if I could.