Empark Grand Hotel Hangzhou Bay Ningbo

This was my second stay at this hotel. Xiao Xue at the front desk has an excellent memory and her service remains incredibly attentive and thoughtful. Even before I had checked in this time, she proactively sent a message and kindly arranged my room in advance. She also prepared a welcome fruit platter for the room. The service was incredibly heartwarming, making me truly feel at home. Seeing that I had luggage, she took the initiative to arrange for a concierge colleague to help take my bags to the room. When checking out, she also pre-arranged for a concierge to come to my room and assist with my luggage. The experience was excellent, and I'd like to express my sincere gratitude. When I come back to Hangzhou Bay New Area for business in the future, I will definitely choose this Century Golden Resources hotel again.

The room was incredibly spacious and bright, and the breakfast spread was both rich and delicious. The air conditioning was quiet, water pressure was excellent, and hot water was instant. The staff were all very warm and friendly. Plus, the location was super convenient!

The room was great and budget-friendly. It's a good choice for business travelers and also suitable for families. The hotel is clean, and the service is excellent. The facilities are comprehensive, the environment is pleasant, and it's convenient for dining, shopping, and transportation.

Traveling with my parents, we unexpectedly ended up in a five-star hotel. They even have robots delivering takeout, which made it a very satisfying stay for my parents. The whole family was very happy.

The room is good. Facilities: Good Tea gift box: Great!

Giving it a five-star rating out of habit, but I do have a few complaints: The shower only has shampoo and body wash, no conditioner. They only provide two bottles of cheap Ice Dew mineral water, and you have to call room service for more, whereas before they used to provide four or six. The outlets are definitely old; charging plugs easily fall out. If you don't specifically ask the front desk, they only give you one key card and don't proactively offer an extra for charging. The price of Tower A remains stubbornly high, and the occupancy rate isn't what it used to be, judging by the emptier parking lot. With more and more new hotels popping up nearby, there are now more choices. If they don't make some changes, it's going to be tough for them. Also, the toilet flush is weak, and there's no place to put your phone.