Ibis Clermont-Ferrand Montferrand

The breakfast was inadequate and stale. Tables had not bee been wiped down. The bread and cheese were not fresh.

Very disappointing. Stayed here before and it was OK. This time was different. Air Con did not cool room anywhere near enough - very warm. Most of car park unavailable (taped off) so had to park in VERY tight space. Toilet positioning weird - seat cover could not go upright as shelf overhanging the bowl - so pushing on your back when sitting on throne (!). Also, loo paper positioned behind you so you had to be a contortionist to reach. Staff variable. Morning guy was great. Night guy had obviously not had enough training. Very uncertain about what to do. Had to call colleague at home to get advice. Tried to charge me for room when I’d already paid via *******

Ibis deliver the goods at a great price. This ibis a bit far out but good

Very friendly service at reception and the bar

When I arrived at this hotel, I noticed that it had a Courtpaille restaurant attached to it. I was very pleased to see this, because all my past experiences with Courtpaille have been positive. Prices are modest, the food is good and service is normally very fast. Courtpaille restaurants are also normally very clean. Unfortunately this Courtpaille was a bad exception. This response facillity does not allow me enough characters to describe this disaster of a restaurant but I will summarise:- They are slow to clean up soiled tables vacated by a previous customer. The Head Waiter (or restaurant manager) was stupid, slow and lazy The waitresses (all coloured girls) seemed to be behaving like robots with no initiative of their own Quite possibly they may be demoralised by the fact that they have to listen to customer complaints caused by the laziness and stupidity of the Head Waiter or restaurant manager. I had to ask 4 times for my wine before it was served. When I got my wine, another couple raised hell, because of a long wait before their main course arrived. The hotel was exactly what you would expect from a red Ibis. If you were travelling as a couple and you have a lot of luggage, a red Ibis standard room is cramped.. The hotel has a free car park, which can get quite full. However, there is more parking round the back, plus questionable parking spaces which you can probably use without being penalised. If the hotel is very full then wi-fi connectivity deteriorates, especially at night, because hotel guests tend to leave their phones on at night and each phone takes up bandwidth. However, the hotel has multiple networks. When I comlained about signal strength at front desk, the girl gave me the password for their conferene network. I had complained about the poor restaurant service, on the first day. When I checked out, the hotel I found that they had cancelled my restaurant bill, so I got a complimentary meal, although I had to fight for virtually everything I ordered. Hopefully, Accor have taken remedial action by now, so this review may not be a reason to avoid the restaurant.

Ok hotel for a one night stop on the way to your destination. The room is very compact but clean. Checkin and checkout was very quick. You can park your car around the hotel but for an extra 5€ you can park in the garage situated under the hotel. The hotel is located on a road with good connection to the freeways, but this means you are at least 30 min walk out of the city center.

Super