Hampton Inn Clinton

If you are a smoker then go for it. We aren’t and we mistakenly thought all Hilton properties were smoke-free. Nope! We always ask for top floor. Well it was between heavy smoke smell and/or a skunk . The entire floor reeked ! The hallway, our room (supposedly a non-smoking room). We even tried a towel at the base of the door to mitigate the smell. No luck! We finally moved rooms. The 2nd floor was better but I don’t know if we will ever stay here again and we are Hilton Diamond Members. The clerk was very nice so this isn’t on her. This is all on the hotel! I don’t get any public facility allowing smokers to ruin their facility as there is NO way to get that smell out!

Room was clean, service was great/friendly. Breakfast was good with good variety but on top of all that, April at the desk went above and beyond when I realized after driving 3 hours away, that I was pretty sure I had left my iPad sitting in the bed. She stopped what she was doing to go up and get it and call me back to verify she had it safe and sound. Then Walt took the time to ship it back to me the following Monday and call me again to assure me it was on the way! Great/honest folks, who care! It doesn't get much better. Many thanks to everyone!!

We were warmly greeted at check-in. Our room was clean and comfortable. Warm cookies were offered at 6 pm. Ate dinner at Lucille's across the parking lot (liked the fried porkchop) with dessert at Braum's. Slept well. Soft towels. Bagel toppers for breakfast. Friendly staff.

I was there for a funeral which is hard to go to, but it was nice to relax at the clean hotel and greeted with very nice staff. I needed that. I wish I had more time to use the pool but maybe next time I will be back for a family fun trip.

Room did not appear to have been cleaned at all. No toilet paper, no soap, the bed had crumbs in it so I am sure it was just pulled up instead of changed. Went to the desk and they said they would take care of it but they never offered to change the bed. We had stayed 20 days earlier and had some issues that time as well. Internet didn't work but interestingly enough their internet did so it was really an issue of someone not knowing how to reset the internet.

My reservation was cancelled as I tried to book in. The booking was done through *******, and I was told that no 3rd party bookings are allowed. So here I am, over 18000miles from home only being told this now.... I had 2 choices, either find somewhere else or book another room (remember, this has been paid for and I now have try and claim a refund). We booked another room because of time and also not knowing anywhere else, it was Clinton after all. I let my travel agent know and he was surprised as this is the first this has happened to him. When he contacted the hotel, he got a totally different story from a different person... The room was nice and big, but the bed hadn't been made properly, nor the linen changed from the previous occupant which made for a very uncomfortable night. The noise from the other guests was awful which is not the Inn's fault, but just added to a restless night. The two washing machines didn't work on the 2nd floor but 3rd time lucky, we managed to get a machine on the 3rd floor to work. Just frustrating after a day's driving. They did however recommend a great restaurant. I just think there must be better places to stay.