Baymont by Wyndham Albany

I booked a room at this hotel in February 2025. I booked for 1 night in August. I booked online through the hotel website. I received confirmation and a rate of $110. In July 2025 the manager of the hotel called me to tell me he would not honor that rate and if I still wanted the room I had to pay $260. I told him I had a confirmation number and that rate. Now less than a month before my trip I am being price gouged because this is the weekend of the highway 127 yard sale. He used the excuse they are a small hotel and depend on summer business to get them through the year. After much discussion he refused to honor the booked and confirmed rate, he did not provide his name, he would not provide a number to contact headquarters. Watch out for dishonorable behavior and price gouging.

This was one of the dirtiest hotels I’ve ever stayed in. We arrived in the late evening for a business event early the next morning. There were a few things we noticed right away, but it was late, we were really tired & it’s the only hotel around (besides a little motel with not so good reviews). A few things should’ve immediately tipped us off; the coverlet on the bed was dirty so we got a clean one from the front desk. My husband was going to take a shower, and the little shampoo bottle was empty. Our shoes made a “sticking” noise when we walked but thought it just wasn’t rinsed real well. The “seating” area consisted of a single winged back chair that has covers on the arms rests & headrest area. But like I said, it was late & we needed to be up super early. The light bulbs were low watt, “warm light” so the room was somewhat dark. I noticed some cobwebs in the corner before turning out the lights. In the morning, with the curtains open, we got to see just how gross the room was. The floors weren’t sticky from not being rinsed well, they were filthy (we put towels down to walk on.) There was food on the floor. The bed skirt was gross. The first washcloth I grabbed for a shower was dirty, the 2nd one was worse. The shower curtain bar was drooping so the shower curtain kept sliding to the center. There were cobwebs in the corners & along the popcorn ceiling. The wall beside the nightstand had reddish-orange drip stains. We left feeling like we needed to take another shower. We prayed for no bedbugs. We waited at the front desk to talk with someone about the condition, but no one was around and we had to get to our event. We are contacting corporate…it was that gross.

We were lied to about the reservations. We were forced to pay for an extra night. The GM, JIM SOMA, refused to speak to either my son or me. We will never be back. I will never recommend this property to anyone. I will direct them to Monticello or Byrdstown or Burkesville.

Room was clean and adequate. Plenty of room to park boat trailer. Pool was clean. Front desk lady and gentleman was very nice. Will stay here again.That’s all I have to say. If trip advisor would not require 200 characters they would get more reviews. How about a place to leave a review of TripAdvisor

While this is a clean motel they failed to mention there is NO elevator. Only 2 floors but if you can’t climb steps it’s a problem. I would stay here again but I know now about the steps. Friendly staff

No notice that pool and gym would be closed before checkin. Phone and alarm clock were broken in room. Strange smell throughout hotel. Lots of hair around toilet on floor. Drinks out of vending machine were expired. The beds were comfortable though. Way too expensive for type of stay and things not working.