Holiday Inn Express Plattsburgh

Sink was cracked. Bathroom separated from sink made stay a bit strange. Shower area is small. Bed was nice, sheets. Quiet room. Location good. Furniture is basic, like particle board IKEA. Price for us was good, $110.

Room was clean. Facility was updated. It was quiet. Staff was friendly. The only thing that would have made it better is a bigger breakfast selection: perhaps including bananas or clementines.

New and nice. Breakfast was basic but good. Some noisy people upstairs but I dont blame the Hotel for that. Location seemed safe which is a factor in my bookings. I would stay again.

Rooms were comfortable and clean. Service was good. Only complaint was breakfast - shortage of food and space to eat.

Every thing is nice only there were different pictures of the rooms on the website I suggest to update the website thank you

Ease of internet access... QUIET... able to work in my room without clamoring from hall or adjacent room...

I found the staff to be very accommodating to me and I was very happy about that

It was very comfortable. Pleasant. My girlfriend enjoyed the breakfast immensely. The room was spacious, clean and efficient. There were only towels for one person. Why were we not informed that there was a second elevator. Terible.

had the unfortunate experience of staying at the Holiday Inn recently, and I must say it was far from a pleasant one. The check-in process, which is supposed to be a simple and straightforward affair, turned into a frustrating ordeal that left me deeply disappointed. I arrived at the hotel promptly at 4 pm, only to be told that my room was not ready yet. Keep in mind that the official check-in time was 3 pm, and I was there an hour later. It's understandable that rooms may not always be ready right at 3 pm, but a one-hour delay is quite excessive. What made matters worse was the complete lack of apology or even acknowledgment of the inconvenience from the hotel staff. It's as if they expected me to be perfectly content with waiting around for my room without any explanation or courtesy. After waiting for a grueling 1.5 hours, I finally received my room key, and the experience didn't get any better from there. I decided to inquire about any compensation for the considerable delay, hoping for perhaps a small gesture of goodwill to make up for the inconvenience. To my dismay, the response I received was nothing short of disappointing. I was told that if I had an IHG credit card, I could earn some points as compensation, but if I didn't, I was essentially told to "just eat it." This response left me feeling completely undervalued as a guest and utterly dissatisfied with the level of customer service provided by the Holiday Inn.