Home2 Suites by Hilton Clovis Fresno Airport

I have stayed in this property 2 separate times and I have paid for my parents stay on a separate date. All 3 occasions were for extended stays up to 2 weeks. On my last stay, I had requested "Hypoallergenic" linens due to my experience from developing skin rashes from regular linens. I always make this request for every hotel that I stay in. I also remind the hotel on the Hilton app prior to my arrival and I give them a call. I was always re-assured that this request would be granted. However, on my check in, I was met by "John" at the Front Desk. He was argumentative and irritated. I explained to him that I always request this upon booking, in the Hilton app, and phone call. He stated, "I never got that message. You must have spoken to someone from Corporate." He even asked, "So what is hypoallergenic? Tell me what you mean by hypoallergenic." After a long travel flight, I did not want to hear this. I think he has an attitude and should not be working the Front Desk. Additionally during my stay, I had asked another Front Desk employee, "Atlanta" to get my new linens and towels since my room was not cleaned after 3 days. She promised me that Housekeeper would send these items as soon as possible. After waiting for 4 hours and repeated phone calls to the Front Desk, I gave up. For these reasons, on my subsequent stay, I decided to stay at Homewood Suites which is next to this property. Home2Suites Clovis Airport was disappointing and I will never stay in this property again.

Fresno is a hub city- great hotel at a great price with friendly staff and accommodating room sizes.

Would have been nice to know the pool was down due to maintenance prior to booking.