The welcome at the hotel reception was probably the only helpful conversation with staff members we had during our stay so far at the hotel, and we are 3 days into our week’s stay at the hotel. Not long after our arrival late in the evening, we queried about the 24 hour snack bar, as we was no doubt peckish, to have been pretty much sent around the entire hotel complex by several staff members, to only find the snacks are located in the main restaurant. It was slightly concerning that the staff members not to have known this piece of information, and possibly the hotel map needs a bit of updating to be a bit clearer. The wrist bands you are provided are a great idea as your room key, except they all seem extremely large, and have had issues with them falling off my wrist. We have spoken to the front desk a few times now, the first being about the room’s air conditioning which seemed to not work at all, to then be told that it’s not ‘active’ due to it not being their peak time, and although our room was 30 degrees+ at night… there was nothing more they could do and hung up. We also called the front desk regarding to a strange loud singing coming from outside the front of the hotel, the first occurrence happening at 5am the previous morning. When querying the front desk over the noise they just dismissed it and said they couldn’t hear anything… I will have to record this to share next time it happens. The room itself is nice and spacious for 3 people and 1 baby but the room itself could do with some repairs. Both our shower and sink leaking water at the sides… at this point it should just be a big ‘wet room’. The only other disappointing room item is the lack of towels, and we find we have to share them and try them on the balcony. One point my son was walking his daughter round the complex and needed to change her, to only find the baby changing stations are only located in the women’s bathrooms, which was a bit disappointing for a family hotel. The access to the beach is terrible… admitted there is a spiral like path going down, but this is then cut off due to some building work the hotel is doing (something similar to the neighbour hotel I would imagine), but with this gone, you have to take some steep steps down onto the beach, which is not ideal with a baby and buggy. With that said, some of the staff we have encountered seem very polite and nice such as the life guard in the indoor pool.