Hilton Grand Vacations Club Blue Mountain Canada

The staff were welcoming and amazing. loved the vintage vibe in the room and property. Room was warm and well equipped with most things you don’t see in a normal inn.

Hilton hotels are my hotel of choice (even though they sometimes can be on the pricier side) because I feel as though they are consistently better than other hotel chains in terms of hotel quality, cleanliness and customer service. Unfortunately, this stay was disappointing for me. Although the hotel was beautiful and the room was clean, the customer service was definitely not what I have come to expect from Hiltons. During our 2-night stay, I asked the concierge for one extra pouch of coffee and a couple of creamers and offered to pick these up at the front desk to make it more convenient for them. Keep in mind that we were staying for 2 nights and were only provided with one pouch of coffee in the room (which we used on our first morning). This hotel does not offer room cleaning services during your stay (where these supplies are replenished) or a coffee station in the main lobby, so I don't think that this was an exorbitant request, especially considering I paid over $600 for this stay. The concierge flat out said no and advised me that the hotel does not provide additional coffee ("just the first cup is on the hotel"). I was incredibly shocked by this response - especially considering that this is a Hilton. Even a Motel 6 would provide additional coffee if requested. Very disappointing.

From the start the staff was kind and helpful, the property was well kept and had everything you needed. It really had a relaxing homey feel. I would definitely recommend this property.

Awesome boathouse with well equiped gym and jacuzzy. Very freindly staff, extremly confortable studio with fireplace and really large balconies and superbe view over the pond !

I check in went very smoothly. Unfortunately my wife came down with a cold the first night we were there. By the second night I also came down with a cold. So, our 3 night booking health wise was a disaster (I know this shouldn't reflect on our stay) The only other thing I would like to mention is that our check out was not memorable. The person who checked us out was not very cordial. Did not ask how our stay was. Maybe he thrown off by the fact we were wearing masks.

Great location, so close without the noise of the village. Enjoyed seperate adult and family pools. Will definitely stay here again!

The bed in our room needs to be replaced. It sagged terribly in the middle and we had very poor sleep for two nights. New firmer pillows are also a must.

No smoking on whole property was inconvenient, paid 450$ a night for a large balcony, cannot enjoy a smoke at end of day. Would go somewhere in village rather when I go back.