Einfahrt Tiefgarage, Severinstraße 199, Cologne, 50676, GermanyView Hotel Details
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Mercure Hotel Severinshof Koeln City Guest Reviews
4.5/5
Great
101 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.4
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All reviews(101)
Positive reviews(100)
Reviews with photos/video(14)
Great location(20)
Awesome stay(19)
Awesome rooms(18)
Clean and tidy(15)
Delicious breakfast(15)
Convenient location(13)
Easy to get around(10)
Friendly staff(10)
Negative reviews(1)
Guest User
Standard King Room
Stayed in Nov 2024
Couples
14 review
4.2/5
Very Good
Posted on Jan 6, 2025
It's a relatively new generation of mercure hotel, compared with Dusseldorf. The overall environment and facilities are better than it. while the price as well
Response from Property: Dear Guest,Thank you for your feedback! We're glad to hear you appreciated the modern environment and facilities at our hotel. We strive to offer great value for the experience we provide and hope to welcome you back on your next visit. Safe travels!Kind regards, your Mercure Team from Cologne
Guest User
Superior King Room
Stayed in Nov 2024
Couples
14 review
5.0/5
Outstanding
Posted on Dec 29, 2024
Hotel is located not far from center, it has spacious rooms and staff were really nice.
Response from Property: Dear Guest,Thank you for your kind feedback! We’re delighted that you enjoyed our convenient location, spacious rooms, and the friendliness of our staff. It’s always a pleasure to provide our guests with a comfortable and welcoming stay. We look forward to seeing you again on your next visit!Kind regards, your Mercure Team from Cologne
WowYoU
Standard King Room
Stayed in Jul 2024
Couples
13 review
4.0/5
Very Good
Posted on Aug 17, 2024
Excellent stay. Will book again. All facilities were close to including supermarket.
Response from Property: Dear Guest,Thank you for your excellent review! We're delighted to hear that you had a great stay and found everything conveniently located. We look forward to welcoming you back for another enjoyable visit.Best regards, The Mercure Team from Cologne
Cedric
Standard Twin Room
Stayed in Sep 2023
Travel with friends
3 review
3.5/5
Posted on Oct 3, 2023
right next to train station can take train easily to town, room is sound proof so not noisy. rooms slightly dated but clean enough. parking cost 19 euros per day. small gym only cardio and little weights, good sauna room. very nice restaurant and bar that you can enjoy.
Kkkatewins
Junior Suite
Stayed in Nov 2023
Family
2 review
4.7/5
Amazing
Posted on Dec 25, 2023
Cozy and clean room. Staffs are friendly.
Response from Property: Dear Guest,Thank you for your kind words! We’re so pleased to hear that you enjoyed your cozy and clean room and that our friendly staff made your stay even more pleasant. We hope to welcome you back soon!Kind regards, your Mercure Team from Cologne
Villus
Standard Room
Stayed in Nov 2024
Family
8 review
5.0/5
Outstanding
Posted on Dec 29, 2024
Nice location and good breakfast
Response from Property: Dear Villus,Thank you for your perfect rating! We’re thrilled to hear you enjoyed our great location, amenities, cleanliness, and service. It’s also wonderful to know that our breakfast added to your positive experience. We look forward to welcoming you back for another excellent stay!Best regards, your Mercure Team from Cologne
Tuxannie Wuan
Standard Room
Stayed in Jan 2024
Family
78 review
4.0/5
Very Good
Posted on Feb 19, 2024
The location is not exactly in the central but is walking distance to the old town and Cologne Church.
Anyway, there is a train that in front of station, just need to do a bit of study then you can know where and how to go to the airport and train station.
Breakfast is ok and the room is comfortable.
Overall a good stay.
Response from Property: Dear Tuxannie,Thank you for your review. We're pleased to hear that you found the room comfortable and enjoyed your stay overall. While our location is slightly outside the central area, we're glad you found it within walking distance to key attractions and that the nearby train station was convenient for you. If you need any assistance with transportation or have any other questions during your next visit, please let us know. We look forward to welcoming you back!Kind regards, your Mercure Team
Guest User
Standard Twin Room
Stayed in Oct 2024
Solo travellers
7 review
4.7/5
Amazing
Posted on Dec 11, 2024
Nice location
Response from Property: Dear Guest,Thank you for your excellent rating and kind words about your stay! We’re delighted that you enjoyed the location, amenities, and service. We’ve noted your feedback about cleanliness and will ensure we address any areas for improvement. We hope to welcome you back soon for an even more perfect experience!Kind regards, your Mercure Team from Cologne
Yangkun
Standard King Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 19, 2025
Very Good
Response from Property: Dear Guest,Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience. We hope to welcome you back soon!Kind regards, your Mercure Team from Cologne
Guest User
Superior King Room
Stayed in Dec 2023
Business travellers
128 review
5.0/5
Outstanding
Posted on Feb 18, 2024
Good hotel with friendly staff
Response from Property: Dear Guest,Thank you for your feedback! We're delighted to hear that you enjoyed your stay and found our staff to be friendly. We look forward to welcoming you back in the future. If there's anything more we can do to make your next visit even better, please let us know!Best regards, your Mercure Team
Anonymous User
Standard King Room
Stayed in Nov 2022
Travel with friends
12 review
3.7/5
Posted on Dec 26, 2022
Room with 2 big windows, view to street, but quite near Centre.
Güliz BOZKURT
Standard King Room
Stayed in Dec 2022
Family
1 review
3.5/5
Posted on Jan 24, 2023
Near the stops (bus, tram and metro)
Clean and big room
zly61
Standard Twin Room
Stayed in Oct 2024
Business travellers
23 review
5.0/5
Outstanding
Posted on Dec 23, 2024
For people who are on business trips to attend exhibitions, this location is very good. There is a light rail station at the door of the hotel, which is very convenient to go anywhere.
The room is clean, the breakfast is very good, and the waiters are very friendly!
It is also close to the river, a very comfortable hotel
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your wonderful feedback! We’re thrilled to hear that our convenient location, clean rooms, and delicious breakfast made your business trip and exhibition visit more enjoyable. It’s also great to know that you appreciated the friendly service from our staff and the proximity to the riverside for a pleasant walk. We look forward to welcoming you back for another comfortable stay!Kind regards, your Mercure Team from Cologne
YUSUF
Standard Twin Room
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 16, 2025
The hotel is very clean and located in a quiet area. Breakfast was good and the restaurant had adequate facilities. The reception staff were very helpful. It is a hotel I would consider staying at again.
Original TextTranslated by Google
Response from Property: Dear Yusuf,Thank you for your kind review! We're delighted to hear that you enjoyed the cleanliness, quiet location, and our breakfast offerings. Our team at reception truly appreciates your kind words. We look forward to welcoming you again in the future! Kind regards, your Mercure Team from Cologne
Guest User
Standard Twin Room
Stayed in Jan 2025
Travel with friends
4 review
3.3/5
Posted on Feb 11, 2025
The room size is OK, the location is good, but be aware that there is road construction recently. There are 2 supermarkets that are good for shopping
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your feedback! We're happy to hear that you found the room size and location convenient. We apologize for the road construction nearby – we hope it didn’t cause too much inconvenience during your stay. We're glad to hear you found the supermarkets useful. We hope to welcome you back soon!Kind regards, your Mercure Team from Cologne