Hotel Sapphire

My recent experience at Saphire Hotel Colombo left much to be desired, and unfortunately, I cannot recommend this establishment based on my stay. First and foremost, the overall cleanliness of the hotel was subpar. The lobby and common areas appeared worn and in need of a thorough renovation. Stains on the carpets, outdated furniture, and a general lack of upkeep created an unappealing first impression. The room I was assigned did not meet even the most basic standards. The furnishings were outdated, and the entire space exuded a stale odor. The bed linens and towels seemed worn and past their prime, lacking the crispness and cleanliness one would expect from a hotel of this caliber. The bathroom, in particular, was a letdown, with signs of mold and mildew in the corners and an overall lack of attention to hygiene. The amenities promised by Saphire Hotel Colombo were far from impressive. The Wi-Fi connection was unreliable at best, making it challenging to carry out any work or leisure activities that require a stable internet connection. The gym facilities were outdated and poorly maintained, with malfunctioning equipment that posed a safety risk. The dining experience at the hotel did little to redeem the overall impression. The breakfast buffet lacked variety, and the quality of the food was mediocre at best. The restaurant staff appeared disinterested and provided lackluster service, further contributing to the disappointing atmosphere. Customer service was another major drawback during my stay. The staff displayed a lack of professionalism, with slow response times to inquiries and seemingly indifferent attitudes. Requests for assistance were met with a lack of urgency, leaving me with a sense of frustration and dissatisfaction. In conclusion, my experience at Saphire Hotel Colombo fell far short of expectations. The lack of attention to cleanliness, outdated facilities, subpar amenities, and indifferent customer service collectively make it an unappealing choice for travelers seeking a comfortable and enjoyable stay. I would strongly advise exploring alternative accommodations in Colombo to ensure a more pleasant and satisfying experience.

Good work

Experience at Sapphire Lamprice was nothing short of spectacular! I had the pleasure of enjoying their namesake dish, the Sapphire Lamprice, and must say, it was absolutely delicious and worth every penny. It truly stands out as one of the best lamprice dishes I have ever tasted in my life—highly recommended for anyone looking for a culinary treat!

Good place to be when you are in Colombo. Good roof top restaurant with classy food and service. Lump-rice is fully worth the money you spend. The bar is a great hangout place. The barman's are very friendly. Rooms are okay

Very convenient location for all needs.

Overpromised the facilities. No actual gym or swimming pool. Not a lot of sockets, really old furniture and not clean room

Excellent location. Easy to all access. Excellent service by reception, restaurant and housekeeping.

Hotel Sapphire – Colombo 6 I recently stayed 8 nights in this hotel in late Jan – early Feb. It is perfectly positioned with close proximity to transport, restaurants, supermarkets and a short stroll to the beach. The room was very clean and spacious and had all the facilities that a hotel room could offer. The breakfast was tasty and varied from day to day. The highlight is the staff, all of whom who were polite, helpful, and efficient. The price was very reasonable. I have stayed in this hotel on many previous occasions, and I will keep going there while I am in Colombo. I can recommend this hotel to singles/couples/families. They will not be disappointed.

The hotel's location is its prime asset, along with the excellent staff who go out of their way to help your needs. I stayed at this hotel twice during my trip to the Island and on both occasions the team made me feel at home. The hotel is affordable for budget travelers and provides all the basic amenities and offers a very solid Sri Lankan or Continental breakfast. The bathrooms and the bed linens are clean and the rooms are air-conditioned, I did have the occasion to stay in the pricy Cineman Grand and Galleface hotels, however for the price they charge and the helpfulness of the staff. Hotel Sapphire is well worth the stay. I will give it two thumbs up.