Renuka City Hotel

Perfect location. Hotel rooms are big and clean. Customer care and room service was excellent. Recommend this place for your short vacations with family and friends.

wife on 3rd floor was at times was not effective. No menu card for room service, no papers to make notes. No Indian channels on tv to watch tv serials.

I have been staying at Renuka City Hotel from year 2007. Most of my stay at Colombo has been at Renuka City Hotel . This is value for money hotel located on Galle Road. Most of the other hotels in Galle Road are luxurious hotels, Renuka City Hotel has two blocks with rooms in the new block being more new and spacious. The old block houses rooms which are cramped with little space to move around, the bathroom and shower area are bit tiny. However the beds are comfortable, the bathroom functional. There is small desk to work, Wifi is decent. There is a swimming pool and small gym too. Aircon is of the old style and the air flow does not get controlled even if you regulate the temperature in the thermostat. The positioning of the aircon vents in some rooms directly hit your bed while in some rooms it is in the corner. So either you are getting too old air directly on to your bed or the room lacks sufficient airflow depending upon how the aircon vent is positioned. Clearly the rooms in old wing is showing signs of wear and tear. As this hotel is on the main Galle Road, the rooms facing the main road will encounter good amount of noise coming thru your room from the road specially during the day ( of vehicles passing by ) The room windows are not sound proof. For a light sleeper it's best to choose the rooms not facing the main road. The staff at the hotel are helpful and accommodative. The check in desk is small and managed by 1-2 person, so you might need to wait a little longer if there are more guest checking in at same time. Their in- house restaurant "Palmyrah" is must visit if you want to experience traditional srilankan food. The restaurant is welcoming with choice of Srilankan Cuisine, Indian and Continental. The food is equally tasty though a little pricey. Overall a decent, safe, clean and neat hotel for short stay in Colombo.

We were asked to pay an extra of 10 dollars to get a room upgrade. In all fairness the difference between the standard room and the upgrade were not significant, anyway we accepted to go for the upgrade since the room was bigger. Once in the room we see the toilet quite dirty, and i complained to the hotel because i think if you upgrade a room you need to guarantee a certain level of service. Anyway at the reception the hotel manager didn't want to give the money back or offer us a breakfast. I think they are not customer orientated at all. As well for that amount of money there are in Colombo way better hotels.

The hotel itself was basic but perfectly fine but location was not good. Nowhere to go buy dinner or do any sightseeing on foot. Need to take tuk tuks everywhere and pricing is very variable. I chose this hotel thinking it was near the beach but the railway line runs in front of the ocean and no beach to walk along.

Staff treatment was exceptional. If somebody else is not paying, eat breakfast somewhere else. Prices here are beyond ridiculous!!!

Im not satisfied with your service. I paid for 2 nights but i spent only one night due to delayed flight.I requested atleast give free breakfast but the receptionist has refused. I know it is according to your rules but as human beings we should have huminity. As well as I paid 600 rupees for one water bottle. The price mentioned in the water bottle is 120 rupees. This is disgusting. Im really disappointed about your service and I don't reccommende this hotel to anyone.